Hi there,

Greetings from ManageEngine!

Registrations for the second episode of ServiceDesk Plus Cloud Masterclass 2023 are now open! We will be showcasing how to effectively configure and leverage various automation capabilities in ServiceDesk Plus Cloud for the key ITSM practices—including incident and service request management, problem, change, and release management, ITAM, and more.

Moreover, we'll showcase how to effectively configure automations on the GUI to deploy changes without causing collisions and to optimize different service desk tasks. We'll also show you how to bring in experts, customize timely actions, update stakeholders, and effectively carry out ITSM practices.

Key takeaways from this episode:

• Setting up condition-based actions for key ITSM practices.

• Automating technician assignment with algorithms to ensure tickets aren't left unattended.

• Automating user assignment for assets.

• Facilitating communication between stakeholders, including technicians and business users, by notifying them of various activities across ITSM practices.

• Setting deadlines to complete various ITSM operations.

• Automating various tasks and predicting parameters using Zia, Zoho's AI assistant.

Date: August 30, 2023

Time: 11am BST | CDT | PDT and 3pm AEST

Duration: 60 min

CTA: Enroll now

Can't make it to the live sessions? We've got you! Register anyway, and we'll send the recording to your inbox.

If you have any questions, please write to us at hello@servicedeskplus.com, and we'll be happy to help.

Regards,