Masterclass 2023: Episode 1 - Maximize service uptime with efficient incident management workflows [Feb. 22]

Masterclass 2023: Episode 1 - Maximize service uptime with efficient incident management workflows [Feb. 22]

Dear Customers,

 

We are excited to invite you and your team to the first season of this year's ServiceDesk Plus masterclass series. In the first episode, we will be discussing how organizations can maximize their service uptime with efficient incident management workflows in ServiceDesk Plus Cloud.

 

In this era of digital disruptions, always-on IT services are an imperative for successful organizations. It is therefore crucial for incident response teams to be equipped with the right capabilities to resolve incidents swiftly. In this episode, we will discuss how you can build an efficient incident management practice with ServiceDesk Plus.  

 

Throughout the session, we will cover the following:

  • Making your service desk accessible to your end users with an omni-channel incident logging system.

  • Collecting the necessary ticket details with custom dynamic templates.

  • Automating repetitive tasks using business rules, SLAs, and more.

  • Standardizing incident resolution using request life cycle and more.

  • Resolving L1 tickets swiftly with a comprehensive knowledge repository.

  • Evaluating performance with dashboards and analytics.

 

After the product demo, you'll also have the opportunity to interact with our product experts through a live Q&A session.

 

Date: February 22, 2023

Time: 11AM GMT | CST | PST and 3 PM AEDT

Duration: 60 min

 

Save your spot now

 

If you have any questions, please write to us at hello@servicedeskplus.com. We’re always happy to help.

 

Regards,

The ServiceDesk Plus Cloud team

      New to ADSelfService Plus?