Pre-Release : Default site - "Base Site" for ServiceDesk Plus Cloud

Pre-Release : Default site - "Base Site" for ServiceDesk Plus Cloud

Dear Users,

 

We are working on the release of adding "Base Site" as default under the site configurations and below are brief details on this feature, functionality and behavior changes.

 

Site - Organizations may have several branches or sites, distributed across geographical locations. These sites maybe in the same region or in different regions. However, their data must be managed from a central location. Using ServiceDesk Plus Cloud, you can easily manage such geographically distributed data by configuring sites.

 

Base or default site of the organization is the primary site, regardless of the number of sites the organization has. In the application, the default site is used interchangeably with Not in any site. Therefore, to ensure consistency in usage - base site, default site, and Not in any site will henceforth be referred to as "Base Site" under Sites.

 

"Base Site" is the default site for all organizations and it can renamed according to an organization's specific requirement.

 

Organizations with no site configured - No, change or impact and you would not see or have any behavior changes.

 

Organizations with site configured, please read through the below for understanding on modifications, behavior changes and changes that could be required with respect to Custom Functions & FAFR.

 

 

[1] Setup --> Requester/Technician

 

 

Current Behavior

The requester or technician department value can be set to Null and the site will be taken as empty

Base Site Behavior

The Site field is added in the user(requester & technician) forms. Department value can be set to Null only when user is assigned to Base Site.

Action Required

NO

Action

-

 

 

[2] Asset --> Software License

 

 

Current Behavior

Software license added with Site value as Null will be considered as organization license.

Base Site Behavior

"Organization License - 'Yes/No'" field is added into the Software License form.

Action Required

NO

Action

-


 

[3] List or custom View with Site field

 

 

Current Behavior

Sorting by name lists Not in any site values first in ascending order and last in descending order.


Base Site Behavior

Sorting  by site names. Listing "Base Site"  among available sites.


Action Required

NO

Action

-

 

 

 

[4] Site in Additional look Fields

 

 

Current Behavior

-

Base Site Behavior

Null values in site additional fields will not be changed to Base Site[Default Site]. Those will be shown as "Not Assigned" in client

Action Required

No

Action

-

 

   

 

[5] Worklog and Task

 

 

Current Behavior

Worklog and Task Estimate Effort are calculated based on Default Settings/Not in any site

Base Site Behavior

Worklog and Task Estimate Effort will be calculated based on Task Group's site

 

For general Task, Worklog and Task Estimate Effort will be calculated based on Base Site or selected site.

Action Required

NO

Action

-

 

 

[Continued...]
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