Upcoming enhancements in general, exports and problems

Dear users,

We are elated to announce the upcoming enhancements in general, exports and problems. Below is a brief run-through of the same:

Enhancements

General

Extending Support for Microsoft Teams Mobile App

You can now access the Home, Requests, Solutions modules in ServiceDesk Plus Cloud directly from Microsoft Teams mobile app and perform various operations. In addition, technicians can access their tasks from the Home page.

Zia Actions

Administrators can limit Zia Chatbot actions for users based on their permissions under Setup > Zia > Zia Chatbot > Zia Actions. For technicians, the actions can be limited to specific roles.

Conditions for Display Locations in Custom Widgets

You can now customize the display location of custom widgets based on roles and custom criteria based on fields. To do this, Setup > Developer Space > Custom Widgets, expand the widget details, under the display location that you want to customize, click Configure.

Note:

The Show to Requester option is not available for asset module widgets.
Dashboard and Web Tab locations can be customized based on roles only.
The display location of custom widgets shown in the request right panel when adding or editing requests is customized using show and hide options in form rules.
The display location of custom widgets associated with custom menu is customized using the conditions in the custom menu.

Export Enhancements

Export large files as multiple zip files and download individual zip files from a popup window. Click here to learn more.

Problems

Lookup Fields in Problems

You can now configure lookup type additional fields for problems. Lookup type fields refer another field to populate their values. You can configure lookup type additional field for problems by accessing Setup > Customization > Additional Fields > Problem Additional Fields > New Field and selecting the Field Type as Lookup Field.

You can also add lookup fields to problem templates. Just drag and drop Lookup Field from the right side pane onto the template. You can add a maximum of 10 lookup fields.

Note : All upgrades and feature releases, will be in-service and there won't be any downtime or service interruption.