We are elated to announce the upcoming enhancement in Change,CI. Below is a brief run-through of the same:
Change Template Enhancements
Layout customization for all stages in a Change
You can now customize the layout for all stages in a change template.
Add Planning Stage Details in a Change Form
You can now add or edit planning stage details along with the submission stage details in the change form if Include Planning details along with Submission details in Change Form option is enabled in the planning stage of template configuration page.
Move additional fields to other stages
Use the Move Field icon to move additional fields to any sections of other stages.
Change Form Enhancements
Besides spot edit, you can perform stage-wise edit from the change details page.
Roles tab in the submission stage is now available on the left pane of the change details page. Change owner and change roles can be assigned with the corresponding stage edit permission.
Downtime in CI
You can now add, edit, delete, and track downtimes for CIs under the Downtime tab in CI details page. You can track both the scheduled and unplanned downtimes.
Downtime related Notification Rules added under CMDB
Notify CMDB users when downtime is scheduled for a CI
Notify CMDB users before the scheduled start of a downtime
Notify CMDB users before the scheduled end of a downtime
Downtime Type is now moved under Setup > Customization > Helpdesk. Earlier, it was listed under Setup > Customization > Release Management
Note : All upgrades and feature releases, will be in-service and there won't be any downtime or service interruption.
Stay tuned for more updates!!! We will update here once these upgrades are unwrapped in live
Please share your thoughts/queries/feedback.
Thanks and regards,
ServiceDesk Plus Cloud