Dear Users,

We are elated to announce the upcoming enhancement in Change,CI. Below is a brief run-through of the same:

Enhancements

Change Template Enhancements

Layout customization for all stages in a Change

You can now customize the layout for all stages in a change template.

Add Planning Stage Details in a Change Form

You can now add or edit planning stage details along with the submission stage details in the change form if Include Planning details along with Submission details in Change Form option is enabled in the planning stage of template configuration page.

Move additional fields to other stages

• Use the Move Field icon to move additional fields to any sections of other stages.

Change Form Enhancements

Stage Edit

• Besides spot edit, you can perform stage-wise edit from the change details page.

Roles

Roles tab in the submission stage is now available on the left pane of the change details page. Change owner and change roles can be assigned with the corresponding stage edit permission.

Downtime in CI

You can now add, edit, delete, and track downtimes for CIs under the Downtime tab in CI details page. You can track both the scheduled and unplanned downtimes.

Downtime related Notification Rules added under CMDB

• Notify CMDB users when downtime is scheduled for a CI

• Notify CMDB users before the scheduled start of a downtime

• Notify CMDB users before the scheduled end of a downtime

Behavior Change

Downtime Type is now moved under Setup > Customization > Helpdesk. Earlier, it was listed under Setup > Customization > Release Management

Note : All upgrades and feature releases, will be in-service and there won't be any downtime or service interruption.

Stay tuned for more updates!!! We will update here once these upgrades are unwrapped in live

Please share your thoughts/queries/feedback.

Thanks and regards,

Ramyaa

ServiceDesk Plus Cloud