ServiceDesk Plus MSP - version 9.3- Build - 9300 Released
Dear User(s) We released ServiceDesk Plus MSP - version 9.3 - Build - 9300. Please refer the Migration path table available here and upgrade to our latest build 9300. What's new in ServiceDesk Plus - MSP 9300 ? Major Features : Quick Books Online Integration Account Based Project Templates JobSheet Customizer. Customizable Dashboards. Custom Schedules. More feature list is available here Issues Fixed SDPMSP-7456 : While copying support group the associated technicians are not populated in Destination
[Webinar recording] How to implement continual service improvement in your help desk using analytics - Part I
In case you missed the first part of our three-part webinar series on implementing continual service improvement in your help desk, here's the recording. To register for parts 2 and 3 of this webinar series, click the button below.
[Upcoming webinar] How to implement continual service improvement in your help desk
As the needs of your customers evolve, it's important that your help desk evolves along with them. Otherwise, you risk becoming obsolete. Join us for our three-part webinar series to discover how to implement continual service improvement (CSI) in your organization in phases, starting with: Request resolution times. Learn how to visually compare past request resolution times with current resolution times; use analytics to identify and rectify key factors that drag down resolution times. Date: September
[Free e-book] Five revenue metrics every MSP should track.
Being a service provider doesn't have to be juggling act—not when you know the right metrics to track. Download our free e-book to learn about the five key revenue metrics that can help you: Identify the most profitable revenue streams. Understand revenue distribution. Track the profitability of individual service groups. Make educated decisions about the future of your business. Click here to download the e-book.
ServiceDesk Plus MSP - version 9.4 - Build - 9406 Released
Dear User(s) We released ServiceDesk Plus MSP - version 9.4 - Build - 9406 Please refer the Migration path table available here and upgrade to our latest build We highly recommend our users to do the upgrade in a test environment first. What's new in ServiceDesk Plus MSP 9406 ? Features : GDPR User privacy management : Handle personal data of users (both technicians and end users) in accordance with privacy regulations such as the GDPR. In the Request module, you can now mark out all fields that
ServiceDesk Plus MSP - version 9.4 - Build - 9404 Released
Dear User(s) We released ServiceDesk Plus MSP - version 9.4 - Build - 9404 Please refer the Migration path table available here and upgrade to our latest build 9404 We highly recommend our users to do the upgrade in a test environment first. What's new in ServiceDesk Plus MSP 9404 ? Features : SDPMSP-11756: Auto delta scan: Automatic identification of hardware and software changes by the agent in the client machine and notify the application server to initiate the scan from the server. SDPMSP-11757:
[Upcoming webinar] 5 essential revenue metrics MSPs can track using analytics
We'd like to invite you to join our free webinar where you'll learn about five crucial revenue metrics that can help managed services providers (MSPs) ensure their business remains profitable. We'll discuss how MSPs can use analytics to: Ensure a steady flow of revenue Diversify revenue by reducing dependencies on a small group of customers Track profitability of individual support groups Measure deviation from their expected revenue Register now. Date: May 23, 2018 Time: 2pm AEST | 10am GMT
ServiceDesk Plus MSP - version 9.4 - Build - 9403 Released
Dear User(s) We released ServiceDesk Plus MSP - version 9.4 - Build - 9403 Please refer the Migration path table available here and upgrade to our latest build 9403 We highly recommend our users to do the upgrade in a test environment first. What's new in ServiceDesk Plus MSP 9403 ? Features : SDPMSP-11016: Ability to change billing status through business rule. SDPMSP-11402: Bulk association of notification rules to accounts is made easier. SDPMSP-11449: Option to enable/disable 'Domain Filtering
ServiceDesk Plus MSP - version 9.3 - Build - 9308 Released
Dear User(s) We released ServiceDesk Plus MSP - version 9.3 - Build - 9308 Please refer the Migration path table available here and upgrade to our latest build 9308 What's new in ServiceDesk Plus - MSP 9308 ? Enhancements : SDPMSP-2601: Ability to import requests from XLS file and dynamically create respective configurations. Issues Fixed : SDPMSP-6956 : Bills are sent on wrong date. SDPMSP-8337 : Exception while export asset from remote server. SDPMSP-9878 : Error while copying Service Catalog
ServiceDesk Plus MSP - version 9.4 - Build - 9400 Released
Dear User(s) We released ServiceDesk Plus MSP - version 9.4 - Build - 9400 Please refer the Migration path table available here and upgrade to our latest build 9400 We highly recommend our users to do the upgrade in a test environment first. After successful upgrade, you can just restore the upgraded database into a new installation and make it as Production environment or you can do upgrade again in your Production environment. After applying a service pack, start ServiceDesk Plus - MSP, login
Introducing Advanced Analytics for ServiceDeskPlus MSP Change Management Module
Advanced analytics for change management is now available Now get the power of advanced analytics to plan your changes ahead of time; reduce adhoc change requests, and cut down service outages resulting from emergency changes. Click here to know more. Note: ServiceDesk Plus must be on build 9303 or above, and Analytics Plus has to be on build 3300 or above to enable change management analytics.
IOS Push Notifications certificate expires today
Dear User(s) ServiceDesk Plus MSP - IOS push notification certificate expires today. Hence to overcome push notification issue, please follow the steps below : 1. Shut down Servicedesk Plus MSP application service. 2. Navigate into <ServiceDesk Plus MSP_home>\server\default\conf folder. 3. Download the "SDPProductionCertificate.p12" file from here and paste it in the above mentioned location. Delete the existing file. 4. Start the application. We will update this file in our next hotfix release
ServiceDesk Plus MSP Integrates with Online Accounting software leaders
Dear User(s) ServiceDesk Plus MSP Integrates with variety of Online Accounting software leaders to ease your Billing process. You can Sync your accounts and create invoices for specific requests. Ease your job by automating things and improve your productivity. Integration with ZOHO Books Integration with QuickBooks Online Integration with XERO Online Accounting software FAQ's available here Please write your feedback to sdpmsp@manageengine.com. We love to hear from you. Thanks Santhosh Head of
ServiceDesk Plus MSP - version 9.3- Build - 9301 Released
Dear User(s) We released ServiceDesk Plus MSP - version 9.3 - Build - 9301. Please refer the Migration path table available here and upgrade to our latest build 9301. What's new in ServiceDesk Plus - MSP 9301 ? Major Features : SDPMSP-10734 : Xero Integration - Sync accounts with Xero and create invoices for specific requests. Track your income and cash flow. Sync Accounts details.Sync Worklog. SDPMSP-8094 : Worklog type is added as a criteria in Bill Rule. SDPMSP-9980 : Worklog Type can be configured
ServiceDesk Plus MSP - version 9.2- Build - 9210 Released
Dear User(s) We released ServiceDesk Plus MSP - version 9.2 - Build - 9210. Please refer the Migration path table available here and upgrade to our latest build 9210. What's new in ServiceDesk Plus - MSP 9210 ? Issues Fixed SDPMSP-7191 : Start Time and End time are shown in different format(Worklog). SDPMSP-9183 : HTML sanitation while request creation is not working properly. SDPMSP-9547 : In Assets list view column chooser, Ip address option is missing. SDPMSP-10130 : Purchase Additional fields
ServiceDesk Plus MSP - version 9.2- Build - 9208 Released
Dear User(s) We released ServiceDesk Plus MSP - version 9.2 - Build - 9208 Please refer the Migration path table available here and upgrade to our latest build 9208. What's new in ServiceDesk Plus - MSP 9208 ? Features : SDPMSP-4232 : Ability to create Purchase order based on Account. SDPMSP-10094 : Ability to bill worklogs in a month without considering the status of the requests. SDPMSP-10327 : Ability to change the Date format in Billing reports (using query). Issues Fixed : SDPMSP-8825 : Site
ServiceDesk Plus MSP - version 9.2- Build - 9206 Released
Dear User(s) We released ServiceDesk Plus MSP - version 9.2 - Build - 9206 Please refer the Migration path table available here and upgrade to our latest build 9206. What's new in ServiceDesk Plus - MSP 9206 ? Issues Fixed SDPMSP-10219 : All Solutions are visible to technicians irrespective of associated accounts. SDPMSP-10288 : Exception thrown when we click "Add credential" from Remote AE. SDPMSP-10294 : Exception thrown when we try to save credential under Asset Details. SDPMSP-10301 : Fields
Support for MySQL Database
Dear Users, Please note that the support for MySQL database will be removed from Jun 2017. The main reason to stop supporting MYSQL database is that, we are working on Mickey lite framework migration. ServiceDeskPlus-MSP is built on top of Manage Engine's proprietary framework. This framework enables the flexibility to use the desired database. Currently, we are in the process of upgrading this framework for better stability and to include advanced features. Providing support for the older databases
ManageEngine ServiceDesk Plus MSP + Advanced Analytics Plus Integration Available
Dear User(s) We are happy to announce the integration of ManageEngine ServiceDesk Plus MSP + Advanced Analytics Plus tool. Managed service providers (MSPs) consistently strive for a competitive edge to drive their business towards success and growth. Since most of the time is spent in solving tickets, MSPs cannot identify the relevant service desk KPIs that help them take stock of their operations. Painless access to KPIs, without complex database queries, enables MSPs to proactively plan for better
Attention Office 365 Users!! (POP DELE not working)
Hi, Users who have office 365 mail server configured with ServiceDeskPlus-MSP might face issues with mail fetching. This seems to be an issue with the mail server and this happens only if the incoming under mail server settings is configured with POP. This is creating an impact over the application by creating replications with regards to tickets. The support ticket system will receive mails by pop access. However, the mails on the mailbox are not deleted by the dele command which seems to be the
Issues and Feature Request Track Space
Feature Request Track Space : Most requested feature track space is available now for ServiceDesk Plus MSP (SDP MSP) here. We implemented the Road map page or Feature request Track space for SDP MSP. User's can view their requested feature and its status from the same. They can also vote for their features and invite other user's to vote for their feature to prioritize the feature. While we cannot promise a release date for each feature request, however we will do our best to deliver the same
ServicePack 7513 Released
Hi, ManageEngine ServiceDesk Plus -MSP has released its latest service pack 7513 and is available for Download Now. We have introduced couple of salient features which was most requested, please find those feature description & fixed issues information below. Enhancements made SLA based on first response time. Along with resolution based SLA we have introduced one level escalation for first response time management. API for ServiceDesk Plus - MSPApplication Programming Interface (API)
Make remote connection from anywhere - Service Pack 7512
ManageEngine Servicedesk Plus - MSP has released its latest upgrade pack over 7500 and is available for download now. We are glad to introduce a Remote control functionality with the capabilty of making connection over internet and access any computer across networks.This feature will be a added value for Managed Service Providers to access client's desktop from a remote location. ServiceDesk Plus - MSP has integrated with Zoho Assist, and one concurrent session with unlimited number of meetings
ServiceDesk Plus - MSP is now ITIL ready!
MSPs now have an ITIL ready helpdesk! With the newly released Enterprise Edition, MSPs can now manage Problems & Changes for different accounts. The Enterprise Edition contains all features from the Professional edition as well as Problem and Change Management in addition to other ITIL features like 'Impact', 'Priority Matrix' and 'Change Advisory Board' to name a few. You can visit our website for more details about these features by following this link http://www.manageengine.com/products/service-desk-msp/index.html
ManageEngine ServiceDesk Plus MSP 7.5 released !
MSPs can now manage multiple clients' IT help desk from a single console using the newly launched ServiceDesk Plus MSP. "As a Managed Service Provider who has been in the I.T Helpdesk industry for over 18 years and using a number of different help desk applications to support over a hundred customers, we believe that we have finally found a solution that fulfills our requirements. ManageEngine allows our customers to be kept up to date on a three tier level (Telephone/Web and Email) , provides excellent