ServiceDesk Plus MSP - version 9.4 - Build - 9410 Released
Dear User(s)
We released ServiceDesk Plus MSP - version 9.4 - Build - 9410.
Few Major features available are as follows :
- Integration with Salesforce CRM
- Associate multiple contracts with an account.
- Create prepaid service plans.
- Account Tab is introduced newly near Admin tab to Configure and track account details effectively.
- Option to disable survey filling through non-login URL using query.
- Share MSP assets to users from other accounts and track them.
-
Last Update Time of requests will get updated on any Add/Update events happening in Work
logs
.
- CTI Enhancements.
- Xero Integration Enhancements.
- Integration with AD Manager Plus.
- Desktop Central - MSP integration Enhancements.
Issues Fixed :
SDPMSP-6982 : Worklog end time shows extra minute from the current time is fixed.
SDPMSP-11070: CSRF vulnerability in password reset form.
SDPMSP-12237: Unable to update Custom Schedules post 9408 upgrade.
SDPMSP-12289: Unable to hide default username/password details in the login page.
SDPMSP-12380: No Manage Connection throws when we try to filter using pick list additional field, Request Advance Search.
SDPMSP-12407: Unable to add/update a Contract worklog through API.
SDPMSP-12411: When the end time of a Worklog is updated through API, it changes its start time.
Note : As a best Practice, please do the upgrade only in your Test environment and based on the status, do the upgrade in the Production.
You can contact our support at
sdpmsp@manageengine.com for any assistance. We will be glad to assist you.
Following is the support policy of ServiceDesk Plus MSP :
- Product support will be offered only for builds that are one year old. To continue receiving support, you will have to move to the latest version of ServiceDesk Plus MSP.
- Service packs released will be applicable only over the latest available build of ServiceDesk Plus MSP.
- We stopped support for builds/version less than 9.3 (Build - 9300)
- We stopped MYSQL Database support.
Why upgrade?
By upgrading to the latest version, you get access to the new features that help improve your help desk performance and enhance IT service delivery. With every release, existing bugs are fixed, thus reducing the number of issues or breakdowns you experience with ServiceDesk Plus MSP.
Thanks for your continuous support
Santhosh
Head Of Quality Assurance and Helpdesk
ManageEngine ServiceDesk Plus MSP Team
Direct Support Number :+1-408-352-9131