MSPs can now manage multiple clients' IT help desk from a single console using the newly launched ServiceDesk Plus MSP.

"As a Managed Service Provider who has been in the I.T Helpdesk industry for over 18 years and using a number of different help desk applications to support over a hundred customers, we believe that we have finally found a solution that fulfills our requirements. ManageEngine allows our customers to be kept up to date on a three tier level (Telephone/Web and Email) , provides excellent SLA options based on customers, allows our technical staff to be kept update instantly on all requests and most of all provides easy to use reporting facility which can be scheduled giving me the time to concentrate on other business requirements! It has all the features an MSP needs at a very affordable price. Now I can focus on my customers without worrying about the software, features or prices." said Jason Roberts,
Technical Manager, TCNS - IT and Network Support provider.

If you want a personalized demo, please fill up the form here .

Pricing is available here. If you need a customized quote, please fill up the form here .

If you are an existing beta evaluator, please contact us at
msp-servicedeskplus-support@manageengine.com to get the service pack to migrate from Beta to GA release.

More details:

• ServiceDesk Plus - MSP 7.5 has two variants: Standard Edition (Help Desk) and Professional Edition (Help Desk + Asset Management).
• "Account" has been created above "Site". ServiceDesk Plus - MSP now has "Account" --> "Region" --> "Site" --> "Department" hierarchy. In other words, each Account has multi-site support.
• Account specific views are provided for:
• Requests
• Asset Management
• Reports
• Knowledge-base / Solution
• Contracts 
• You can configure Business rules, SLA, Operational Hours, Holidays for each site in an account.
• You can configure a support e-mail address for each account. When a requester sends a request to a support email address, a request is created for that account. Also, any replies to the requests or notifications sent by the application will have the 'from address' same as the one specified in the 'support email address' for that account.
• Each page has a selection box that lists the accounts. When an account is selected, you will see the corresponding data for the account you selected.
• If a page does not have the selection box / disabled box, then that page is a common page for all the accounts.
• Account based images: Images are account specific. For each individual account, Home page image and Top-left image can be configured. These images will be displayed to requesters when they login using the account specific  'Login URL'
• Account based domains: If ActiveDirectory or LDAP is enabled, and you import domains for different accounts, when you login as a requester, only the domains related to your account are displayed.
• Multiple email addresses for a requester: A requester can have more than one email address associated to him. A request/email sent from any of the addresses associated to him will create a request for the same requester