ServiceDesk Plus MSP - version 9.4 - Build - 9411 Released
Dear User(s)
We released ServiceDesk Plus MSP - version 9.4 - Build - 9411.
Issues Fixed :
SDPMSP-12535 : Mail Fetching is getting Stopped while request creation through email after upgrading to 9410 in certain cases.
SDPMSP-12545 : Default Billing Contract is not applied over Requests which are created through Preventive Maintenance Task.
SDPMSP-12547 : API structure of request details doesn't have contract status for No Contract Requests or Android app is not working post upgrade to 9410.
SDPMSP-12549,12551 : Upgrade to 9410 fails in certain cases where contract billing is configured.
SDPMSP-12553 : Upgrade to 9410 fails in certain cases where the database used is less than SQL server 2012.
--> The Apple push notification certificate is updated in this build.
Note :
As a best Practice, please do the upgrade only in your Test environment and based on the status, do the upgrade in the Production.
Following is the support policy of ServiceDesk Plus MSP :
- Product support will be offered only for builds that are one year old. To continue receiving support, you will have to move to the latest version of ServiceDesk Plus MSP.
- Service packs released will be applicable only over the latest available build of ServiceDesk Plus MSP.
- We stopped support for builds/version less than 9.3 (Build - 9300)
- We stopped MYSQL Database support.
Why upgrade?
By upgrading to the latest version, you get access to the new features that help improve your help desk performance and enhance IT service delivery. With every release, existing bugs are fixed, thus reducing the number of issues or breakdowns you experience with ServiceDesk Plus MSP.
Thanks for your continuous support
Santhosh
Head Of Quality Assurance and Helpdesk
ManageEngine ServiceDesk Plus MSP Team
Direct Support Number :+1-408-352-9131