ManageEngine ServiceDesk Plus MSP - version 14.9 - Build - 14920 Released
Greetings for the day. We released ServiceDesk Plus MSP - version 14.9 - Build - 14920.
Major enhancements :
SDPMSP-24145 : Non IT Assets count in account details page.
SDPMSP-24203 : You can now configure Field and Form Rules (On Field Change) to set SLAs via Execute Script.
SDPMSP-24204 : A new option, Hide ChatGPT Integrations, Admin > Advanced Portal Settings, to disable ChatGPT integration in regions where it is not supported.
SDPMSP-24205 : The Edit HTML option is now available in the rich text editor for Notification and Approval Level nodes in change and release workflows.
and more..
We did a couple of issue fixes along with this release. Please refer to the Migration path and the read me available to upgrade your SDP MSP instance.
Following is the support policy of ServiceDesk Plus MSP :
- Product support will be offered only for builds that are one year old. To continue receiving support, you will have to move to the latest version of ServiceDesk Plus MSP.
- Service packs released will be applicable only over the latest available build of ServiceDesk Plus MSP.
- Unpublished V3 API support is not available
Support will be provided only for the ServiceDesk Plus MSP builds (released within one year from the current date). We recommend you upgrade to the latest version to continue receiving support.
Regularly updating your software is a good practice, and we advise doing so at least twice a year to take advantage of the latest features and enhancements that can significantly benefit your business.
Please do the upgrade only in a test environment first and based on the result please do the upgrade on the Production environment. You can contact our support at support@servicedeskplusmsp.com for any assistance.
Thanks for your continuous support
Abhilasha V
ManageEngine ServiceDesk Plus MSP Team