ServiceDesk Plus MSP - version 9.4 - Build - 9419 Released
Dear User(s)
We released ServiceDesk Plus MSP - version 9.4 - Build - 9419.
New Features :
SDPMSP-13194 : EWS Support - Use Exchange Web Services to connect to an exchange server for mail fetching.
Issues Fixed :
SDPMSP-13301 : Insecure Direct Object Reference vulnerability (CVE-ID-2019-8394) in File Upload sections of the application.
SDPMSP-13336 : Preventive Maintenance - Periodic schedule is not working in certain upgraded instance. This is fixed.
Behavior changes :
- SDPMSP-13229 : In the Incident templates creation, Earlier Group will be populated based on the technician selected in the technician drop down.Henceforth, technician's groups will only be shown , when particular account and site is selected and it wont be shown if we select all accounts.
- If authentication is disabled in the outgoing mail server, do not enable it under Outgoing Mail Server settings. Otherwise, outgoing emails will be stopped.
You can contact our support at
sdpmsp@manageengine.com for any assistance.
Following is the support policy of ServiceDesk Plus MSP :
- Product support will be offered only for builds that are one year old. To continue receiving support, you will have to move to the latest version of ServiceDesk Plus MSP.
- Service packs released will be applicable only over the latest available build of ServiceDesk Plus MSP.
- We stopped MYSQL Database support.
- Mobile client (MC) is not supported.
We are stopping support for builds/version less than 9.4 (Build - 9400). Hence we request our users to upgrade their instance to get further support.
Why upgrade?
By upgrading to the latest version, you get access to the new features that help improve your help desk performance and enhance IT service delivery. With every release, existing bugs are fixed, thus reducing the number of issues or breakdowns you experience with ServiceDesk Plus MSP.
Thanks for your continuous support
Santhosh
Head Of Quality Assurance and Helpdesk
ManageEngine ServiceDesk Plus MSP Team
Direct Support Number :+1-408-352-9131