Dear User(s)

We released ServiceDesk Plus MSP - version 9.2 - Build - 9206

Please  refer the Migration path table available here  and upgrade to our latest build  9206 .

What's new in ServiceDesk Plus - MSP 9206 ?

Issues Fixed

SDPMSP-10219 : All Solutions are visible to technicians irrespective of associated accounts.

SDPMSP-10288 : Exception thrown when we click "Add credential" from Remote AE.

SDPMSP-10294 : Exception thrown when we try to save credential under Asset Details.

SDPMSP-10301 : Fields values for the assets will be cleared out when updating assets using the SERVLET API.

SDPMSP-10302 : The technicians list is not visible in the User List while enabling notification in Notification Rule of the add new Contract page.

SDPMSP-10306 : Approval API is not working.

SDPMSP-10280/10316 : Technician list API is not working.

Features

SDPMSP-10283 : Option to notify Technicians on any action in which he/she is associated with, through SMS Gateway Provider. Earlier SMS could be sent as mails through Mobile service provider. Now, Technicians can be notified through SMS Gateway Providers like Click-a-tell, Bulk SMS and Site 24x7. This feature can be configured under Admin >> Organization Details >> SMS Notification Settings. Refer this link for more details on this feature.

SDPMSP-10287 : Configuring Organization Roles: Feature to create and associate organization roles to the users to enable the role based approval process in service requests. Once the organization roles are created and users are associated to it, the role based approval process can be configured from the service templates.

SDPMSP-10300 : Solution Auto Suggest for Technicians: Suggesting solutions for requests based on the keywords found in the requests. This allows the Technicians to try different solutions from the suggestions, copy them as resolutions if applicable, or add comments to the solutions that didn't work while keeping track of the tried solutions.

Behavior changes

• IE version 8 and below will no more be supported.
• Revamp on Headers and Themes configuration: UI for Header section has been changed. Any theme configured earlier will not be retained. Users are requested to reconfigure the themes after upgrading.
• Theme configuration for subsections has been removed. Users will not longer be able to customize the subsection colors. It is set to grey by default.
• Custom logo size has been modified from the earlier (168*46 ) to (155 * 38). Logos which are greater or lesser than this size will be shrunk or expanded accordingly with the current size.
• Only the users with Admin privileges on Servicedesk plus-Msp Server (where ServiceDesk Plus-MSP is running), will be able to upgrade ServiceDesk Plus -MSP.
• Software Compliance can be scheduled at different time intervals by enabling the checkbox available under Admin » Discovery » Scan settings » Schedule based Software Compliance Calculation.

You can contact our support at sdpmsp@manageengine.com for any assistance. We will be glad to assist you.

PS : Please provide your email address in our "Help-> About" page present in the top right of the product user interface, so that you will get notified whenever there is a release.

We appreciate your valuable feedback always.

Thanks

Santhosh

Manager - HelpDesk

ManageEngine ServiceDesk Plus MSP Team

Direct Support Number :+1-408-352-9131

Refer here for : Issues Fixed | Road Map Features | Useful Documents