ServiceDesk Plus MSP - version 9.3- Build - 9300 Released

Dear User(s)

We released ServiceDesk Plus MSP - version 9.3 - Build - 9300.

Please refer the Migration path table available here and upgrade to our latest build 9300.

What's new in ServiceDesk Plus - MSP 9300 ?

Major Features :

Quick Books Online Integration
Account Based Project Templates
JobSheet Customizer.
Customizable Dashboards.
Custom Schedules.

More feature list is available here

Issues Fixed

SDPMSP-7456 : While copying support group the associated technicians are not populated in Destination site.

SDPMSP-8080 : Technicians to be notified in Business rule are not copied for Copy Default Site.

SDPMSP-10293: Unwanted mail address is mentioned in Problem notification.

SDPMSP-10296: Having french characters in account or site name results in addition of invalid registry key.

SDPMSP-10307: "Keep me signed in" is not working.

SDPMSP-10315: Technicians are not able to login before a day of license expiry date.

SDPMSP-10332: Agents version is wrongly shown. Agent Latest version is 1.0.24.

SDPMSP-10377: The header section background color is changed to blue on choosing custom color in theme (General Settings).

SDPMSP-10437: Technician with custom role is not able to add requester through quick actions.

SDPMSP-10496: The account contract usage notification should be sent as soon as the usage limit is exceeded.

SDPMSP-10520: Swedish translation issue in certain pages.

SDPMSP-10567: Future Contracts are allowed to overlap for a single account which creates multiple contract for that account in a single time instance.

SDPMSP-10571: Error thrown when we select a Request Template for a request or editing that Request Template.

SDPMSP-10576: Unauthorized access error while adding model in the asset creation page (For custom role technician).

SDPMSP-10594: LDAP - Wrong domains are updated for requesters during scheduled import.

SDPMSP-10598: Unable to edit worklog in all modules other than "request".

SDPMSP-10601: While editing PM task it shows all the fields and tasks of Default template instead of the template chosen.

SDPMSP-10629: Spelling mistake in German language for the text "MSP Site" in Admin page.

SDPMSP-10645: Performance issue while we edit and save Purchase Order.

SDPMSP-10648: Field and Form Rules in Incident Template doesn't update Accounts associated to it.

SDPMSP-10676: Rendering Exception is thrown in Business rules page at certain cases.

SDPMSP-10686: Application takes too long to disassociate accounts for technicians.

SDPMSP-10706: No Manage Connection throws and unable to access Request Tab.

You can contact our support at sdpmsp@manageengine.com for any assistance. We will be glad to assist you.

PS : Please provide your email address in our "Help-> About" page present in the top right of the product user interface, so that you will get notified whenever there is a release.

We highly recommend our users to do the upgrade in a test environment first. After successful upgrade, you can just restore the upgraded database into a new 9300 installation and make it as Production environment or you can do upgrade again in your Production environment.
After applying a service pack, start ServiceDesk Plus - MSP, login through the Web UI and shut it down before applying the next service pack.

We appreciate your valuable feedback always.

Following is the support policy of ServiceDesk Plus MSP

Product support will be offered only for builds that are one year old. To continue receiving support, you will have to move to the latest version of ServiceDesk Plus MSP.
Service packs released will be applicable only over the latest available build of ServiceDesk Plus MSP.

Why upgrade

By upgrading to the latest version, you get access to the new features that help improve your help desk performance and enhance IT service delivery. With every release, existing bugs are fixed, thus reducing the number of issues or breakdowns you experience with ServiceDesk Plus MSP.

Thanks for your continuous support

Santhosh

Head Of Quality Assurance and Helpdesk

ManageEngine ServiceDesk Plus MSP Team

Direct Support Number :+1-408-352-9131