ServiceDesk Plus MSP - version 9.3 - Build - 9308 Released

Dear User(s)

We released ServiceDesk Plus MSP - version 9.3 - Build - 9308

Please refer the Migration path table available here and upgrade to our latest build 9308

What's new in ServiceDesk Plus - MSP 9308 ?

Enhancements :

SDPMSP-2601: Ability to import requests from XLS file and dynamically create respective configurations.

Issues Fixed :

SDPMSP-6956 : Bills are sent on wrong date.

SDPMSP-8337 : Exception while export asset from remote server.
SDPMSP-9878 : Error while copying Service Catalog Template.
SDPMSP-10952 : Copying Service request template is not copying the tasks included.
SDPMSP-11259 : Business Rule list is not updating on changing the site combo box.
SDPMSP-11272 : Unable to upgrade from 9300 builds in certain cases.
SDPMSP-11444 : Error thrown when service request is created by requester via template which has task dependencies.
SDPMSP-65757 : When requests are merged, the "Due By Time" and "Response Due By Time" are wrongly calculated.
SDPMSP-66311 : Email command does not work for outlook mails in HTML/Richtext formats.
SDPMSP-67617 : Standard Edition : "Notify technician when a request is shared with him/her." option is not available in Notification Rules.
SDPMSP-67724 : Request ID Search is not working properly in requester login.
SDPMSP-68011 : Inactive support groups will not be listed in request list's filter view.
SDPMSP-68060 : Request's "DueByTime" is wrongly calculated when we put the requests on hold and update their SLAs.
SDPMSP-69732 : Technician name is set as empty in Desktop Central when the technician name is edited in ServiceDesk Plus.
SDPMSP-69971 : In some SSO-enabled environments, blank page appears during login.

Behaviour changes :

Group filter in request list view filter will be removed by default. You can enable the groups again in the request list view filter by accessing admin>>self service portal settings>>Show groups in request list view filter..

We highly recommend our users to do the upgrade in a test environment first.

After successful upgrade, you can just restore the upgraded database into a new installation and make it as Production environment or you can do upgrade again in your Production environment. After applying a service pack, start ServiceDesk Plus - MSP, login through the Web UI and shut it down before applying the next service pack.

Following is the support policy of ServiceDesk Plus MSP :

Product support will be offered only for builds that are one year old. To continue receiving support, you will have to move to the latest version of ServiceDesk Plus MSP.
Service packs released will be applicable only over the latest available build of ServiceDesk Plus MSP.
We stopped support for builds / version less than 9.3 (Build - 9300)
We stopped MYSQL Database support.

You can contact our support at sdpmsp@manageengine.com for any assistance. We will be glad to assist you.

Why upgrade ?

By upgrading to the latest version, you get access to the new features that help improve your help desk performance and enhance IT service delivery. With every release, existing bugs are fixed, thus reducing the number of issues or breakdowns you experience with ServiceDesk Plus MSP.

Thanks for your continuous support

Santhosh

Head Of Quality Assurance and Helpdesk

ManageEngine ServiceDesk Plus MSP Team

Direct Support Number :+1-408-352-9131