ServiceDesk Plus MSP - version 9.4 - Build - 9420 Released
Dear User(s)
We released ServiceDesk Plus MSP - version 9.4 - Build - 9420.
We have implemented a lot of Billing related and other enhancements in this release. Please try and share your feedback.
Billing Enhancements :
SDPMSP-7019: User can round off the worklog timespent values before bill generation.
SDPMSP-11707: Ability to show subject of the ticket in the generated Bill.
SDPMSP-12723: Option to configure 'Pay Before' date setting through UI.
SDPMSP-13006: Ability to delete existing Service Plans.
SDPMSP-13074: Ability to create custom filters in Contract Billing page.
SDPMSP-13075: Ability to add Description and configure date format for Billing Contract.
SDPMSP-13076: Ability to add technicians to be notified for billing mail and contract expiry notification.
SDPMSP-13077: Ability to Terminate Billing Contract Instantly.
SDPMSP-13175: Ability to copy Service Plan.
SDPMSP-13205: Ability to show Service Plan details in Contract Details Page.
You can contact our support at
sdpmsp@manageengine.com for any assistance.
Following is the support policy of ServiceDesk Plus MSP :
- Product support will be offered only for builds that are one year old. To continue receiving support, you will have to move to the latest version of ServiceDesk Plus MSP.
- Service packs released will be applicable only over the latest available build of ServiceDesk Plus MSP.
- We stopped MYSQL Database support.
- Mobile client (MC) is not supported.
We are stopping support for builds/version less than 9.4 (Build - 9400). Hence we request our users to upgrade their instance to get further support.
Why upgrade?
By upgrading to the latest version, you get access to the new features that help improve your help desk performance and enhance IT service delivery. With every release, existing bugs are fixed, thus reducing the number of issues or breakdowns you experience with ServiceDesk Plus MSP.
Thanks for your continuous support
Santhosh
Head Of Quality Assurance and Helpdesk
ManageEngine ServiceDesk Plus MSP Team
Direct Support Number :+1-408-352-9131