ManageEngine ServiceDesk Plus MSP - version 14.9 - Build - 14930 Released

Dear User(s)

Greetings for the day. We released ServiceDesk Plus MSP - version 14.9 - Build - 14930.

Major enhancements :

SDPMSP-24338 : When the application is running, a full backup can be performed via script using the command backupData.bat/sh --online. Replace online with onlinetrimmed to back up data only.

SDPMSP-24339 : From now on, when the application is live or down, attachments can be backed up via script using the command backupData.bat /sh --attachment.

SDPMSP-24340 : To perform API actions by using third-party tools, you must now specify the portal ID of the instance in the request header.

SDPMSP-24341 : In Postman, the input_data parameter is a part of form-data API request body type.

SDPMSP-24342 : If the Automatically open Zia chat when requester logs in option is enabled under Admin > Zia > Zia Bot, the Zia chatbot will open when a requester logs in.

SDPMSP-24348 : You can now configure field and form rules to show and remove field information in a form.

and more..

We did a couple of issue fixes along with this release. Please refer to the Migration path and the read me available to upgrade your SDP MSP instance.

Following is the support policy of ServiceDesk Plus MSP :

Product support will be offered only for builds that are one year old. To continue receiving support, you will have to move to the latest version of ServiceDesk Plus MSP.
Service packs released will be applicable only over the latest available build of ServiceDesk Plus MSP.
Unpublished V3 API support is not available

Support will be provided only for the ServiceDesk Plus MSP builds (released within one year from the current date). We recommend you upgrade to the latest version to continue receiving support.

Regularly updating your software is a good practice, and we advise doing so at least twice a year to take advantage of the latest features and enhancements that can significantly benefit your business.

Please do the upgrade only in a test environment first and based on the result please do the upgrade on the Production environment. You can contact our support at support@servicedeskplusmsp.com for any assistance.

Thanks for your continuous support

Abhilasha V

ManageEngine ServiceDesk Plus MSP Team