ServiceDesk Plus MSP - version 9.4 - Build - 9404 Released
Dear User(s)
We released ServiceDesk Plus MSP - version 9.4 - Build - 9404
Please refer the Migration path table available here and upgrade to our latest build 9404
We highly recommend our users to do the upgrade in a test environment first.
What's new in ServiceDesk Plus MSP 9404 ?
Features :
SDPMSP-11756: Auto delta scan: Automatic identification of hardware and software changes by the agent in the client machine and notify the application server to initiate the scan from the server.
SDPMSP-11757: Option to choose the US/EU data centres for Zoho Reports under Advanced Analytics Configuration Wizard.
Issues Fixed :
SDPMSP-11544 : Selected Account Additional fields are not retained under Request - Account Details tab after adding new account additional field(s).
SDPMSP-11719 : Unable to save chat settings post 9402 upgrade.
SDPMSP-11732 : Default font changed after the upgrade to 9402.
SDPMSP-11736 : Default support groups are not getting copied when a site's related settings changed from refer to copy.
SDPMSP-11765 : Account Manager is unable to view worklogs.
Few Vulnerability related issues fixed. (Please refer Build - 9407 - Issues Fixed for details)
You can contact our support at
sdpmsp@manageengine.com
for any assistance. We will be glad to assist you.
Following is the support policy of ServiceDesk Plus MSP :
- Product support will be offered only for builds that are one year old. To continue receiving support, you will have to move to the latest version of ServiceDesk Plus MSP.
- Service packs released will be applicable only over the latest available build of ServiceDesk Plus MSP.
- We stopped support for builds / version less than 9.3 (Build - 9300)
- We stopped MYSQL Database support.
Why upgrade ?
By upgrading to the latest version, you get access to the new features that help improve your help desk performance and enhance IT service delivery. With every release, existing bugs are fixed, thus reducing the number of issues or breakdowns you experience with ServiceDesk Plus MSP.
Thanks for your continuous support
Santhosh
Head Of Quality Assurance and Helpdesk
ManageEngine ServiceDesk Plus MSP Team
Direct Support Number :+1-408-352-9131