Dear User(s) 

We highly recommend our users to do the upgrade in a test environment first. 

After successful upgrade, you can just restore the upgraded database into a new installation and make it as Production environment or you can do upgrade again in your Production environment.  After applying a service pack, start ServiceDesk Plus - MSP, login through the Web UI and shut it down before applying the next service pack.

Framework changes :

This upgrade removes the jBoss dependency from the framework, reduces security risk with jBoss, increased performance and quicker startup.

MySQL support :

MySQL DB will not be supported.

Issues Fixed :

SDPMSP-10737 : Dashboard is showing wrong Open Requests count.

SDPMSP-11258 : Software purchased license is not showing properly under purchased count.

SDPMSP-11321 : Certain dashboard widgets are empty, under all sites.

SDPMSP-11334 : In IE11 , Headers are not visible in certain cases.

SDPMSP-11435 : On editing the worklog , its additional cost items value becomes empty.

SDPMSP-11443 : Unwanted entries present in the database which results in request merge issue.

SDPMSP-11448 : Account Manager is able to view asset financials details.

SDPMSP-11500 : Account manager is unable to view all his account's requests.

SDPMSP-11544 : Selected Additional fields are not retained under Request - Account Details tab after adding new account additional field(s).

SDPMSP-11614 : Due to the API calls restriction to Zoho Reports, the SDPMSP-Zoho Reports integration fails.

You can contact our support at sdpmsp@manageengine.com for any assistance. We will be glad to assist you.

Following is the support policy of ServiceDesk Plus MSP :

• Product support will be offered only for builds that are one year old. To continue receiving support, you will have to move to the latest version of ServiceDesk Plus MSP.
  
• Service packs released will be applicable only over the latest available build of ServiceDesk Plus MSP. 
  
• We stopped support for builds / version less than 9.3 (Build - 9300)
  
• We stopped MYSQL Database support.
  

Why upgrade ?

By upgrading to the latest version, you get access to the new features that help improve your help desk performance and enhance IT service delivery. With every release, existing bugs are fixed, thus reducing the number of issues or breakdowns you experience with ServiceDesk Plus MSP.

Thanks for your continuous support 

Santhosh

Head Of Quality Assurance and Helpdesk

ManageEngine ServiceDesk Plus MSP Team

Direct Support Number :+1-408-352-9131