Attention Office 365 Users!! (POP DELE not working)

Hi,

Users who have office 365 mail server configured with ServiceDeskPlus-MSP might face issues with mail fetching. This seems to be an issue with the mail server and this happens only if the incoming under mail server settings is configured with POP.

This is creating an impact over the application by creating replications with regards to tickets. The support ticket system will receive mails by pop access. However, the mails on the mailbox are not deleted by the dele command which seems to be the root cause of this issue.

Office 365 team has not updated their users on this issue. As a workaround if the fetch mail daemon is routed to use IMAPS, then the application is working as expected.

Please do follow the below link to get updates on this issue. Thanks.

https://community.office365.com/en-us/f/158/t/419305

Regards,

Gopinath J

Direct Support Number : +1-408-352-9131

ManageEngine ServiceDesk Plus MSP Team

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