ServiceDesk Plus MSP - version 9.3- Build - 9301 Released

Dear User(s)

We released ServiceDesk Plus MSP - version 9.3 - Build - 9301.

Please refer the Migration path table available here and upgrade to our latest build 9301.

What's new in ServiceDesk Plus - MSP 9301 ?

Major Features :

SDPMSP-10734 : Xero Integration - Sync accounts with Xero and create invoices for specific requests. Track your income and cash flow. Sync Accounts details.Sync Worklog.
SDPMSP-8094 : Worklog type is added as a criteria in Bill Rule.
SDPMSP-9980 : Worklog Type can be configured as a mandatory Field using query.
Option to show Account name as a column through the column chooser in Change list view and Task List view page.

Other enhancements and Issues fixed are available here.

We highly recommend our users to do the upgrade in a test environment first.

After successful upgrade, you can just restore the upgraded database into a new installation and make it as Production environment or you can do upgrade again in your Production environment. After applying a service pack, start ServiceDesk Plus - MSP, login through the Web UI and shut it down before applying the next service pack.

Following is the support policy of ServiceDesk Plus MSP :

Product support will be offered only for builds that are one year old. To continue receiving support, you will have to move to the latest version of ServiceDesk Plus MSP.
Service packs released will be applicable only over the latest available build of ServiceDesk Plus MSP.
We request all our users to upgrade to 9.3 asap , as the support for the lower versions (builds) will be stopped in 45 days time period.
We are also stopping the support for MYSQL instance as mentioned earlier soon, so please move your instance to MSSQL or PGSQL asap.

You can contact our support at sdpmsp@manageengine.com for any assistance. We will be glad to assist you.

Why upgrade ?

By upgrading to the latest version, you get access to the new features that help improve your help desk performance and enhance IT service delivery. With every release, existing bugs are fixed, thus reducing the number of issues or breakdowns you experience with ServiceDesk Plus MSP.

Thanks for your continuous support

Santhosh

Head Of Quality Assurance and Helpdesk

ManageEngine ServiceDesk Plus MSP Team

Direct Support Number :+1-408-352-9131