ServiceDesk Plus MSP - version 9.4 - Build - 9418 Released

Dear User(s)

We released ServiceDesk Plus MSP - version 9.4 - Build - 9418.

Please refer the Migration path table available here and upgrade to our latest build 9418.

Please note the Major Behavior changes Update below.

Ability to move request from an account to another is restricted . It will work only in the following cases.

If the requester of a ticket is an actual end user (not technician), then the new site will be associated if that site belongs to the requester’s account.
If the requester of a ticket is a technician, then the new site will be associated if the current technician(Logged-in tech) has permission for that site and also if the site belongs to the technician’s account or if the site is a MSP Organization Site.
When bulk editing the request, the site value will be populated based on the logged-in technician’s site, request account change operation will be carried out only if the selected site is associated to the Work order's requester(Requester/Technician).

We are working on a feature to provide the ability of moving a request from an account to another for MSP requesters raised tickets alone. We will provide more details about this feature in few weeks. If any of our users who need this ability please dont upgrade to this build.

Other Issues Fixed list is available here.

Note : As a best Practice, please do the upgrade only in your Test environment and based on the status, do the upgrade in the Production.

You can contact our support at sdpmsp@manageengine.com for any assistance.

Following is the support policy of ServiceDesk Plus MSP :

Product support will be offered only for builds that are one year old. To continue receiving support, you will have to move to the latest version of ServiceDesk Plus MSP.
Service packs released will be applicable only over the latest available build of ServiceDesk Plus MSP.
We stopped MYSQL Database support.
Mobile client (MC) is not supported.

We are stopping support for builds/version less than 9.4 (Build - 9400). Hence we request our users to upgrade their instance to get further support.

Why upgrade?

By upgrading to the latest version, you get access to the new features that help improve your help desk performance and enhance IT service delivery. With every release, existing bugs are fixed, thus reducing the number of issues or breakdowns you experience with ServiceDesk Plus MSP.

Thanks for your continuous support

Santhosh

Head Of Quality Assurance and Helpdesk

ManageEngine ServiceDesk Plus MSP Team

Direct Support Number :+1-408-352-9131