Upgrade restrictions for users who have perpetual licenses without AMS

Dear User(s),

As of now, perpetual license customers are allowed to upgrade even if the AMS (Annual Maintenance and Support) is not renewed. Moving forward, we are planning to stop the upgrade for the perpetual license customers who have not purchased the AMS license. Customer who have renewed their AMS license, and have obtained the AMS license as a .pdf document file, can contact us to get the AMS license as .xml file and apply it before continuing with the upgrade.

You can contact our sales@manageengine.com for AMS related queries.

You can contact our support at support@servicedeskplusmsp.com for support queries.

Note:

This restriction is not applicable for free license customers, as for them getting the AMS is optional.
This restriction will be applied only when we try to apply the latest builds and not for the earlier versions. For example, if we impose this restriction in 10000 or above builds, then the perpetual license customers without AMS license attempting to upgrade from 10000 or above will not be permitted . Customers who are trying to upgrade till 94XX builds will not have this restriction.

These changes will take effect by September 2019. I request all users to take necessary actions on this regard.

Thanks for your continuous support

Santhosh

Head Of Quality Assurance and Helpdesk

ManageEngine ServiceDesk Plus MSP Team

Direct Support Number :+1-408-352-9131