[Upcoming webinar] How to implement continual service improvement in your help desk
As the needs of your customers evolve, it's important that your help desk evolves along with them. Otherwise, you risk becoming obsolete.
Join us for our three-part webinar series to discover how to implement continual service improvement (CSI) in your organization in phases, starting with:
Request resolution times.
Learn how to visually compare past request resolution times with current resolution times; use analytics to identify and rectify key factors that drag down resolution times.
Date: September 6, 2018
Time: 2pm AEST | 10am GMT | 10am PDT
SLA compliance.
Learn how to use analytics to compare past SLA percentages, identify triggers that impact SLAs, and improve SLA compliance percentages.
Date: September 13, 2018
Time: 2pm AEST | 10am GMT | 10am PDT
Service delivery.
Learn how to identify your baseline for service delivery, determine the factors influencing your delivery timelines, and pinpoint areas you can work on to improve service delivery.
Date: September 20, 2018
Time: 2pm AEST | 10am GMT | 10am PDT
Click the button below to register for these webinars.
