ServiceDesk Plus MSP - version 9.4 - Build - 9412 Released
Dear User(s)
We released ServiceDesk Plus MSP - version 9.4 - Build - 9412.
What's New ?
Enhancements made :
SDPMSP-11376 :
- Option to show only approved solutions to the technicians
- Unapproved solutions will be hidden from technicians who doesn't have solution approval privilege.
Note :
As a best Practice, please do the upgrade only in your Test environment and based on the status, do the upgrade in the Production.
You can contact our support at
sdpmsp@manageengine.com for any assistance.
Following is the support policy of ServiceDesk Plus MSP :
- Product support will be offered only for builds that are one year old. To continue receiving support, you will have to move to the latest version of ServiceDesk Plus MSP.
- Service packs released will be applicable only over the latest available build of ServiceDesk Plus MSP.
- We are stopping support for builds/version less than 9.4 (Build - 9400) in a month's time. Hence we are requesting our users to upgrade the latest builds asap.
- We stopped MYSQL Database support.
Why upgrade?
By upgrading to the latest version, you get access to the new features that help improve your help desk performance and enhance IT service delivery. With every release, existing bugs are fixed, thus reducing the number of issues or breakdowns you experience with ServiceDesk Plus MSP.
Thanks for your continuous support
Santhosh
Head Of Quality Assurance and Helpdesk
ManageEngine ServiceDesk Plus MSP Team
Direct Support Number :+1-408-352-9131