ManageEngine SupportCenter Plus - version 15.1 - Build - 15110 Released
Dear User(s) Greetings for the day. We released SupportCenter Plus - version 15.1 - Build - 15110. We have made some major Enhancements : SCP-7344 : Account module revamp. SCP-7607: Support Rep Home Page Customization SCP-7799 : Web Tabs SCP-7800 : Enhanced
[Security advisory] Authenticated user privilege escalation vulnerability via insecure regex in URL paths
Hello, This security advisory addresses the privilege escalation vulnerability via insecure regex in URL paths in SupportCenter Plus. We strongly urge all customers to upgrade to the latest version of SupportCenter Plus immediately. CVE ID: CVE-2025-8309
ManageEngine Supportcenter Plus - version 14.9 - Build - 14930 is available
Dear User(s) Greetings for the day. We released SupportCenter Plus - version 14.9 - Build - 14930. Enhancements : SCP-7391 : You can now configure field and form rules to show and remove field information in a form. SCP-7396 : In Postman, the input_data
ManageEngine Supportcenter Plus - version 14.9 - Build - 14900 is available
Dear User(s) Greetings for the day. We released Supportcenter Plus - version 14.9 - Build - 14900. Enhancements SCP-7070 : Embed Zia Bot in external websites SCP-7072 : Zia Approval Prediction - Need Clarification SCP-7206 : ChatGPT Integration and more....
EOL-of-Life (EOL) Request Sign off API
Dear User(s) Greetings for the day. SupportCenter Plus V1 API for the Request Sign off functionality will be deprecated in the 14900 release. Starting with the 14900 version, access to the V1 API will no longer be supported. Following is the support policy
ManageEngine Supportcenter Plus - version 14.8 - Build - 14800 is available
Dear User(s) Greetings for the day. We released Supportcenter Plus - version 14.8 - Build - 14800. Enhancements SCP-6907 : Custom module Support in Advanced Analytics SCP-6929 : Connections Connections is a secure authentication mechanism that facilitate
ManageEngine Supportcenter Plus - End of Support Builds less than 14.3 version (Build 14300)
Dear Customers Greetings for the day. As per the company Support policy , we are stopping support for all builds / versions that are less than 14.3 version - Build - 14300. This is applicable for all users. I request your understanding and upgrade to
ManageEngine Supportcenter Plus - version 14.7 - Build - 14730 is available
Dear User(s) Greetings for the day. We released Supportcenter Plus - version 14.7 - Build - 14730. Enhancements SCP-6738 : Send job sheets to users via email automatically using business rules, custom triggers, RLC, and timer actions. SCP-6888 : Customize
End of Life Announcement for Microsoft Exchange Web Services (EWS) for Exchange Online
Dear users, We would like to bring to your attention that Microsoft will retire their Exchange Web Services (EWS) for Exchange Online and Office 365 starting from October 1, 2026. https://techcommunity.microsoft.com/t5/exchange-team-blog/retirement-of-exchange-web-services-in-exchange-online/ba-p/3924440
ManageEngine Supportcenter Plus 2023 Update
Dear Valued Customers, Greetings for the day. As we bid farewell to the old and embrace the new, we wanted to take a moment to express our gratitude for your continued support and partnership throughout the past year. As we step into 2024, we are excited
ManageEngine Supportcenter Plus - version 14.5 - Build - 14507 is available
Dear User(s) Greetings for the day. We released Supportcenter Plus - version 14.5 - Build - 14507 (Hotfix release). We also released certain features in the recent hotfix releases. Please refer to the Migration path and the read me available to upgrade
ManageEngine Supportcenter Plus - version 14.5 - Build - 14504 is available
Dear User(s) Greetings for the day. We released Supportcenter Plus - version 14.5 - Build - 14504 (Hotfix release). Please refer to the Migration path and the read me available to upgrade your SCP instance. Issues Fixed : SCP - 6318 : Support rep name
ManageEngine Supportcenter Plus - version 14.5 - Build - 14500 is available
Dear User(s) Greetings for the day. We released Supportcenter Plus - version 14.5 - Build - 14500 Please refer to the Migration path and the read me available to upgrade your SCP instance. Below are the major features available along with this release.
EOL of support to older Operating Systems
Dear Users, Please upgrade your operating systems to the latest versions to ensure application security and uninterrupted and efficient performance, as newer features get added to the application. Note that over the next 3 months, we will progressively
ManageEngine Supportcenter Plus - version 14.3 - Build - 14303 is available
Dear User(s) Greetings for the day. We released Supportcenter Plus - version 14.3 - Build - 14303 (Hotfix release). Please refer to the Migration path and the read me available to upgrade your SCP instance. Following is the support policy of Supportcenter
ManageEngine Supportcenter Plus - version 14.3 - Build - 14302 is available
Dear User(s) Greetings for the day. We released Supportcenter Plus - version 14.3 - Build - 14302 (Hotfix release). Please refer to the Migration path and the read me available to upgrade your SCP instance. Following is the support policy of Supportcenter
ManageEngine Supportcenter Plus - version 14.3 is available
Dear User(s) Greetings for the day. We released Supportcenter Plus - version 14.3 - Build - 14300. A couple of enhancements available along with this release are as follows : Enhancements in Solution Module Reference Entity Support in Custom Module Additional
ManageEngine Supportcenter Plus - version 14.2 is available !!
Dear Users, Greetings for the day. We are thrilled to inform you about the release of version 14.2 (Build 14200) of ManageEngine Supportcenter Plus (SCP), which is now available. Several enhancements are now available with this release, including: Custom
ManageEngine Supportcenter Plus version 14 - Build - 14001 Released
Dear Users, Greetings for the day. We released ManageEngine SupportCenter Plus version 14.0 - Build - 14001. Please refer to the Migration path and the read me available to upgrade your SCP instance. Following is the support policy of Supportcenter Plus
ManageEngine Supportcenter Plus - version 14.0 is available !!
Dear Users, Greetings for the day. I am excited to announce the availability of ManageEngine Supportcenter Plus (SCP) version 14.0 (Build 14000). ManageEngine Supportcenter Plus is getting enhanced API based UI , automations and 200+ enhancements along
Upcoming EOL / Behavior changes in Supportcenter Plus 14.0 version
Dear Users Greetings for the day. We are working on the next major version 14.0 with a lot of features. We are bringing more automation , useful features, New API's, behavioral changes along with this release. This thread gives you the consolidated
ManageEngine SupportCenter Plus version 11.0 - Build - 11027 released
Dear User(s) Greetings for the day. We released SupportCenter Plus - 11.0 - Build - 11027. Please refer to the Migration path and the read me available to upgrade your SCP instance. Please do the upgrade only in a test environment first and based on the
Deprecation of basic authentication in Microsoft Exchange Online
Dear users, As you maybe aware, Microsoft has announced that it will start disabling basic authentication for Outlook, EWS, POP, IMAP, EAS, and RPS protocols in its Exchange Online effective October 1, 2022. https://docs.microsoft.com/en-us/exchange/clients-and-mobile-in-exchange-online/deprecation-of-basic-authentication-exchange-online
ManageEngine SupportCenter Plus version 11.0 - Build - 11021 released
Dear User(s) We released SupportCenter Plus version 11.0 - Build - 11021. Please refer the Migration path table available here and upgrade to our latest build 11021. Enhancements: SCP-2442: Support for email reply separator in request conversations. Issues
EOL for 32-bit installation of Supportcenter Plus
Dear Users, We would like to inform you that the support for 32-bit installation of Supportcenter Plus will be deprecated from August 2022. This is in line with several application dependencies, such as PostgreSQL and JRE, removing support for 32-bit
ManageEngine SupportCenter Plus version 11.0 - Build - 11020 released
Dear User(s) We released SupportCenter Plus version 11.0 - Build - 11020. Please refer the Migration path table available here and upgrade to our latest build 11020. Enhancements : SCP-2230 : Request additional fields are now supported for configuring
[Security Advisory] Supportcenter Plus is not affected by CVE-2021-44228
Dear Users, We would like to inform you that Supportcenter Plus is not affected by the recent RCE vulnerability (CVE-2021-44228) reported in the Log4j framework. What is CVE-2021-44228 vulnerability? According to the Apache foundation, the reported
End of Support for NTLM protocol
Dear users, We would like to inform that we'll be permanently removing support for NTLM protocol which is considered as an outdated protocol in Supportcenter Plus. End of support means that we will not fix bugs related to NTLM, thus, we strongly recommend
Announcement on Two-factor authentication availability in Supportcenter plus and much more
Dear User(s) Greetings for the day. ManageEngine Supportcenter Plus released Two-factor Authentication (2FA) and much more features along with its 11.0 Version- 11012 build release. Please refer to the Migration path table available here and upgrade to
Supportcenter Plus 8119 release and Important Update on 11.0 Service pack
Dear Users Greetings for the day. We released Supportcenter Plus (SCP) 8119 today. We are planning to release the SCP 11.0 service pack (PPM) for existing users who are in build less than 8118 (7,8,8.1 versions) to upgrade their instance along with data
Update on SupportCenter Plus 11.0 (Build 11000) Behavior and API changes
Dear Customers Greetings for the day. We released ManageEngine Supportcenter Plus 11.0 last week. We implemented a lot of features, Lot of search framework is changed, Lot of Mail fetching related framework is changed. Surely, this build will be more
Supportcenter Plus 11.0 Iphone and Android Apps Released
Dear Users Greetings for the day. With the continuation of the Supportcenter Plus 11.0 release, we are working on several tasks to make our users feel better, implementing useful functionalities , better user experience, and more. This time, We are happy to announce the official launch of SupportCenter Plus 11.0 version compatible iPhone and Android Apps, an app that helps businesses deal with customer support on the go, making it a hassle-free experience with a straightforward approach. Why use
SupportCenter Plus version 8.1 - Build - 8115 released
Dear User(s) We released SupportCenter Plus version 8.1 - Build - 8115. Please refer the Migration path table available here and upgrade to our latest build 8115. Issues Fixed list is available here Note : As a best Practice, please do the upgrade only in your Test environment and based on the status, do the upgrade in the Production. Steps to do the Upgrade is available here You can contact our support at support@supportcenterplus.com for any assistance. Following is the support policy of SupportCenter
SupportCenter Plus version 8.1 - Build - 8113 released
Dear User(s) We released SupportCenter Plus version 8.1 - Build - 8113. Please refer the Migration path table available here and upgrade to our latest build 8113. Enhancements made and Issues Fixed list is available here Note : As a best Practice, please do the upgrade only in your Test environment and based on the status, do the upgrade in the Production. Steps to do the Upgrade is available here You can contact our support at support@supportcenterplus.com for any assistance. Following is the support
SupportCenter Plus version 8.1 - Build - 8112 released
Dear User(s) We released SupportCenter Plus version 8.1 - Build - 8112. Please refer the Migration path table available here and upgrade to our latest build 8112. Enhancements made and Issues Fixed list is available here We fixed few Performance Issues in this release. Hence we request you to do the upgrade in a test environment first and based on the upgrade status, do the upgrade in the production later. Note : As a best Practice, please do the upgrade only in your Test environment and based on
SupportCenter Plus version 8.1 - Build - 8111 Released
Dear User(s) We released SupportCenter Plus version 8.1 - Build - 8111. Please refer the Migration path table available here and upgrade to our latest build 8111. Enhancements made and Issues Fixed list is available here We fixed several Performance Issues , Mail server fetching related fixes , Indexing (Search related) issues in this build. It's one of the Major bug fixes release. Hence we request you to do the upgrade in a test environment first and based on the upgrade status, do the upgrade in
MySQL DB Support Stopped in SupportCenter Plus
Dear User(s) We have stopped MySQL DB instance support long back. However some users are still using MySQL as their database. Our upcoming framework changes will not support this MySQL database and they could not upgrade to the latest version and support for MySQL instance is also not available. Hence we request all our MySQL users to either move to MSSQL or PGSQL which is bundled with the application asap to get the support and service packs down the period. Please contact our support at support@supportcenterplus.com for
Hotfix 8110 Released
Dear Customers, We have released the 8110 hotfix. Please download the hotfix from the below link https://www.manageengine.com/products/support-center/service-packs.html Please find the readme from the below link https://supportcenter.wiki.zoho.com/ReadMe-V3.html#8110 Thank You Regards, Syed SupportCenter Plus
SupportCenter Plus - version 8.1 - Build - 8109 Released
Dear User(s) Recently, a security vulnerability in SupportCenter Plus was brought to our attention. We immediately swung into action and resolved the reported issue (HTML Injection to Cross Site Scripting (Stored) Stored-XSS) and released SupportCenter Plus - version 8.1 - Build - 8109. Please refer to the Migration path table available here and upgrade to our latest build Refer our Read Me to know about the latest features and Issues Fixed from here. XSS vulnerability issue in Contract module is
SupportCenter Plus - version 8.1 - Build - 8108 Released
Dear User(s) We released SupportCenter Plus - version 8.1 - Build - 8108 Released. Please refer to the Migration path table available here and upgrade to our latest build Refer our Read Me to know about the latest features and Issues Fixed from here. We highly recommend our users to do the upgrade in a test environment first. You can contact our support at support@supportcenterplus.com for any assistance. We will be glad to assist you. Why upgrade? By upgrading to the latest version, you get access
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