Deprecation of basic authentication in Microsoft Exchange Online

Dear users,

As you maybe aware, Microsoft has announced that it will start disabling basic authentication for Outlook, EWS, POP, IMAP, EAS, and RPS protocols in its Exchange Online effective October 1, 2022.

https://docs.microsoft.com/en-us/exchange/clients-and-mobile-in-exchange-online/deprecation-of-basic-authentication-exchange-online

The alternative, Modern authentication (OAuth 2.0 token-based authorization) has numerous benefits including security and improvements that help mitigate the issues in basic authentication.

https://pitstop.manageengine.com/portal/en/community/topic/foryourinformation-55-benefits-of-modern-authentication-oauth-over-basic-legacy-auth

We strongly recommend our customers to switch to modern authentication at the earliest to avoid any disruption with mail processing in Supportcenter Plus. Refer to the following article to configure OAuth in Supportcenter Plus 11.0 version.

https://help.supportcenterplus.com/portal/en/kb/articles/oauth-authentication-for-mail-servers#Introduction

About 11.0 release and procedure for upgrade is available here.

Should you have any questions, write an email to support@supportcenterplus.com.

PS : If any user faces authentication failure or Mail fetching issue in our application . Please reconfigure the mail settings as mentioned above (move to Oauth) and check the case.

Thanks for your understanding

Santhosh V

Head of Customer Success Team

ManageEngine SupportCenter Plus Team

Direct Support Number: +1-408-352-9115
Toll Free: +1 888 720 9500

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