Dear User(s)

We have stopped MySQL DB instance support long back. However some users are still using MySQL as their database. Our upcoming framework changes will not support this MySQL database and they could not upgrade to the latest version and support for MySQL instance is also not available. Hence we request all our MySQL users to either move to MSSQL or PGSQL which is bundled with the application asap to get the support and service packs down the period.

Please contact our support at support@supportcenterplus.com for any assistance.

References : 

How to take backup ?

https://pitstop.manageengine.com/portal/kb/articles/how-to-take-backup-of-the-database

How to restore the database backup in a test instance ?

https://pitstop.manageengine.com/portal/kb/articles/how-to-restore-the-database-of-supportcenter-plus-in-a-new-instance

Thanks for your understanding

Santhosh

Head of Support Team

ManageEngine Supportcenter Plus Team