ManageEngine Supportcenter Plus - version 14.5 - Build - 14504 is available

ManageEngine Supportcenter Plus - version 14.5 - Build - 14504 is available

Dear User(s)

Greetings for the day. We released Supportcenter Plus - version 14.5 - Build - 14504 (Hotfix release). 

Please refer to the Migration path and the read me available to upgrade your SCP instance.


Issues Fixed :

SCP -  6318 : Support rep name / Email ID included in To field under Custom Triggers > Notification Action.

Behaviour Change : SCP - 6367 : The prefix 'portal/' in Customer Portal URLs has been changed to 'cxportal/'. 

Details about the Behavior changes  :

Post upgrade to 14504, the prefix 'portal/' in Customer Portal URLs will be changed to 'cxportal/'. Therefore, we request you to change your Customer Portal URLs accordingly (wherever applicable).

Limitations:

1. Old Customer Portal URLs (URLs with '/portal' prefix) will still work and support will be removed in 2 months.

2. Default Customer Portal can only be accessed using '/cxportal' now.

3. URL alias should be unique across Portals and Customer Portals.

 Here are some sample URLs for your understanding :

  1. Old URL alias: https://demo.supportcenterplus.com/portal/hardware -> New URL alias: https://demo.supportcenterplus.com/cxportal/hardware.

  1. Old URL alias: https://demo.supportcenterplus.com/portal/homeappliances -> New URL alias: https://demo.supportcenterplus.com/cxportal/homeappliances.


Following is the support policy of Supportcenter Plus :
  • Please follow our Announcements on major EOL topic , API changes, feature releases periodically. Please sign up and follow our community to get periodic updates.
  • Product support will be offered only for builds that are one year old. To continue receiving support, you will have to move to the latest version of Supportcenter Plus.
  • Service packs released will be applicable only over the latest available build of Supportcenter Plus.
  • Unpublished V3 API support is not available.
  • We are stopping support for version 14.2 and below by this year end. Hence I request all users to plan your upgrades. Please upgrade to the latest versions to get more enhancements.
  • Free users are not eligible for the upgrades and related support.

Regularly updating your software is a good practice, and we advise doing so at least twice a year to take advantage of the latest features and enhancements that can significantly benefit your business.

Please do the upgrade only in a test environment first and based on the result please do the upgrade on the Production environment. You can contact our support at support@supportcenterplus.com for any assistance. 

Thanks for your continuous support

Santhosh
Head of Service Delivery
ManageEngine Supportcenter Plus Team



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