Following is the support policy of SupportCenter Plus :
- Product support will be offered only for builds that are one year old. To continue receiving support, users have to move to the latest version.
- Service packs released will be applicable only over the latest available builds.
- We are stoping support for builds/versions less than 8.1 (Build - 8100). Hence I request our users to upgrade to our latest builds asap.
- We stopped support for MySQL DB instances already and users cannot upgrade to 11.0 as well. A related announcement is available here.
By upgrading to the latest version, you get access to the new features that help improve your help desk performance and enhance service delivery. With every release, existing bugs are fixed, thus reducing the number of issues or breakdowns you experience.
Thanks for your continuous support
Manager - Helpdesk
ManageEngine SupportCenter Plus Team