Here's a sneak peek at the latest updates in SupportCenter Plus 11.0:
Billing contracts: Create flexible support plans, and charge your customers accordingly.
Portal (previously termed Business Units): Create and manage portals for all your business units with a single license.
Request Life Cycle: Bring organization and uniformity to the disarrayed ticket resolution process with a simple drag-and-drop life cycle builder.
Field service management: Manage support staff who are in the field, and provide hassle-free, on-site support.
These new features and enhancements will help boost your support desk's performance and are a result of valuable feedback from customers like you.
Some other features and enhancements to look out for:
Revamped UI with a completely new look and feel
Revamped request list view with the ability to associate different colors to a request based on its status
Take emergency notes easily while working on tickets using the Scribble pad
Upgraded security framework along with the removal of SupportCenter Plus' JBoss dependency and upgrade to PostgreSQL 10.5
View the complete list of new features and enhancements released in SupportCenter Plus 11.0.The SupportCenter Plus team