Supportcenter Plus 11.0 Iphone and Android Apps Released

Supportcenter Plus 11.0 Iphone and Android Apps Released

Dear Users

Greetings for the day.

With the continuation of the Supportcenter Plus 11.0 release, we are working on several tasks to make our users feel better, implementing useful functionalities , better user experience, and more.

This time, We are happy to announce the official launch of SupportCenter Plus 11.0 version compatible iPhone and Android Apps, an app that helps businesses deal with customer support on the go, making it a hassle-free experience with a straightforward approach.

Why use the app?

Successful businesses tend to provide a high level of customer service which results in high customer satisfaction.

The potential benefits of maintaining consistent customer service include:
  • Increased sales
  • Customer loyalty
  • Enhanced public image
  • More effective workforce
Considering the importance and vast need for customer support, the SupportCenter Plus app was designed with a simple, intuitive, and easy to navigate user interface. It enables support reps to manage and handle tickets effortlessly and solve issues in no time, every time!

Features available :

The app focuses on attending to the needs of customer support by covering the following :
  • Filter and categorize requests based on relevant and contextual criteria.
  • View, create, edit, delete, assign, close, reply, and forward requests.
  • View, add, edit, and delete notes.
  • View conversations and system notifications.
  • Add and modify time entries and resolutions for requests.
  • View the list of accounts and contacts.
The app also supports seven languages such as English, Spanish, French, Dutch, Brazilian Portuguese, Japanese and Simplified Chinese.

Reference Links 

The following are the related links. It will work only with SCP 11.0 version (11000 builds)

https://apps.apple.com/in/app/me-supportcenter-plus/id1527553997 (iOS)

https://play.google.com/store/apps/details?id=com.manageengine.supportcenterplus (Android)

Please contact us at support@supportcenterplus.com for any queries, we are glad to assist you.

Thanks for your continuous support

Santhosh
Manager - Helpdesk
ManageEngine SupportCenter Plus Team