We released SupportCenter Plus version 11.0 - Build - 11021.
SCP-2442: Support for email reply separator in request conversations.
SCP-2336: Security enhancements for OAuth-based mail server connections.
SCP-1759: Support reps cannot access unread requests assigned to them if the length of the request resolution is on the higher side.
SCP-2251: Added email command options to set Account and contact fields in requests.
SCP-1753: Labels for Door, Street, and City fields in account add/edit forms are missing.
Note : As a best Practice, please do the upgrade only in your Test environment and based on the status, do the upgrade in the Production.
Following is the support policy of SupportCenter Plus :
- Product support will be offered only for builds that are one year old. To continue receiving support, you will have to move to the latest version.
- Service packs released will be applicable only over the latest available builds.
- We are planning to stop support for builds/version less than 8.1 (Build - 8100). Hence i request our users to upgrade to our latest builds in a month's time.
- We stopped MYSQL Database support.
By upgrading to the latest version, you get access to the new features that help improve your help desk performance and enhance service delivery. With every release, existing bugs are fixed, thus reducing the number of issues or breakdowns you experience.
Thanks for your continuous support
Head of Customer success team
ManageEngine SupportCenter Plus Team