Greetings for the day.
ManageEngine Supportcenter Plus released Two-factor Authentication (2FA) and much more features along with its 11.0 Version- 11012 build release.
do the upgrade only in a test environment first and based on the result please do the upgrade on the Production environment. You can contact our support at firstname.lastname@example.org
for any assistance.
Following is the support policy of Supportcenter Plus :
upgrading to the latest version, you get access to the new features that help improves your help desk performance. With every release, existing bugs are fixed, thus reducing the number of issues or breakdowns you experience.
Thanks for your continuous support
Head Of Service Delivery
ManageEngine Supportcenter Plus Team