ServiceDesk Plus 9222 Released
Dear Users, SDP 9222 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html Issue Fixed in 9222 : SD-63479 : Failure while upgrading to builds 9207-9221, if same barcodes with different letter case are populated in the database. Please refer to the below link for the steps to install the patch. https://www.manageengine.com/products/service-desk/service-packs.html#sp Regards, Edwin Vasantha Kumar Servicedesk Plus Team
ServiceDesk Plus 9220 Released
Dear Users, SDP 9220 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html New features in 9220 SDF-62076 : Request collaboration: If a Technician modifies a request, the modifications are visible to all Technicians accessing that particular request. By default, the request collaboration feature works on port 8081. (If ServiceDesk Plus is configured using an alias URL, make sure you configure the same using 8081). The port
ServiceDesk Plus 9214 Released
Dear Users, SDP 9214 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html New Features in 9214 SDF-62521: Host Name/IP Address of the client from where the Request is created, gets added in the Request history when the request is created via web form, mobile, and API. SDF-59878: Option to customize the E-mail generated when a Purchase Order is created or submitted for approval. Issues Fixed in 9214 Request SD-60573: Additional
ServiceDesk Plus 9115 Released
Dear Users, SDP 9115 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html New Features in 9115 SDF-56931 : Option to configure change roles in change template. SDF-60858 : Enhancement in Request List View where the "due by" time and "due in" time can be viewed by enabling the SLA Column. Option to view the template type (service/incident) under "Template type" column. SDF-39294 : keyboard shortcuts for various operations
Desktop Central Free Training!
What could makes us feel better, than answering your needs. Based on many requests from customers, we have introduced free training on Desktop Central features every week. You can feel free to join us, in the training program and get more insights on the product. It is time for you, to explore the hidden tips and tricks and expertise your desktop management skills. This training is scheduled to be conducted every Tuesday at 11.30 EDT. We have the training split into 5 weeks as follows : 17th May
ServiceDesk Plus 9219 Released
Dear Users, SDP 9219 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html Issues Fixed in 9219: SD-62877 : Technicians with the role "All in group & assigned to him" are unable to view their permissible standalone tasks. SD-63574 : Request does not re-open, when users in CC reply to the request. Please refer to the below link for the steps to install the patch. https://www.manageengine.com/products/service-desk/service-packs.html#sp
ServiceDesk Plus 9218 Released
Dear Users, SDP 9218 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html Issues Fixed in 9218 : SD-63307: Latest “On Hold” time entry is considered in the calculation of a request’s “Time Elapsed” and “Dueby Time”, instead of the first “On Hold” time entry, resulting in the miscalculation of “Time Elapsed” and “Dueby Time” in some environments. SD-63291: Issue catalog is displayed even when there is only default request
What's cooking? In ServiceDesk Plus OnDemand !
Dear Users, The next release of ServiceDesk Plus OnDemand will feature the below list of enhancements & fixes : Business Rule(s) for Service Request - Business Rule is now available for Service Requests as well. It will work in the same way as Business Rule for Incidents. It will be a site based setting and follow the same principle as that of Incident. There are separate lists of Business Rule for Service Request and Incident Requests. Copy Template - Copy Template option has been introduced in
ServiceDesk Plus OnDemand Enhancements and Fixes
Dear Users, ServiceDesk Plus OnDemand has released an updated today with a bunch of enhancements & fixes. Kindly go through the What's New page to know about them : https://ondemand.manageengine.com/service-desk/whats-new.html Below are some of the release in the immediate pipeline : Request enhancements Request Extended History - Time Elapsed analysis Project enhancements Project Template Support for Additional Fields Default Reports for Projects Advanced Search options (include conversations,notes,full
Talk ITSM: Part 2: Fundamentals of asset management. Transcription of the Q&A session.
Hello All, It was indeed a great experience to see so many of you attend our Talk ITSM: Asset Management webinar on June 21. Your enthusiastic participation confirms the need for many such engagements with the community. We hope to organize regular webinars for specific modules based on your feedback. The last webinar had an active question-answer session. We have compiled all of them here for the benefit of the wider audience. Keep your questions coming!
ServiceDesk Plus 9217 Released
Dear Users, SDP 9217 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html Issues Fixed in 9217 SD-62560: When Pass-through Authentication is enabled, any application URL accessed in fresh browser session gets redirected to HomePage. Please refer to the below link for the steps to install the patch. https://www.manageengine.com/products/service-desk/service-packs.html#sp Regards, Edwin Vasantha Kumar Servicedesk Plus Team
NetFlow Analyzer Distributed Edition version 12 Released
Hi All, We are happy to announce you all that we have released the most awaited version 12 for NetFlow Analyzer Distributed Edition. The Distributed edition is majorly used by organizations that have distributed architecture across the geographic location. In this case you can install Collectors on the various different location and monitor all the collectors using the Central installation in Head Office. What the new Distributed edition solves:- We have introduced our new UI for the Application
Tuning Steps for NetFlow Analyzer Distributed Edition
Hi All, We all know that NetFlow analysis product are resource intensive as it parse the flow records received every second , the product should be tuned in a such a way that it accommodate all the flows received and generate accurate stats. We can increase the performance of NetFlow Analyzer Enterprise Edition by making some minor changes. The performance can be increased by tunning both the JAVA and MYSQL. Since the Enterprise Edition is on a distributed architecture, we have to tune both the
ServiceDesk Plus 9216 Released
Dear Users, SDP 9216 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html Issues Fixed in 9216 SD-63385: Unable to close a request via global/inline edit even after the mandatory fields are entered. SD-63378: 'Cancel' option does not work for Inline edit of a Change. Please refer to the below link for the steps to install the patch. https://www.manageengine.com/products/service-desk/service-packs.html#sp Regards, Edwin Vasantha
ServiceDesk Plus 9215 Released
Dear Users, SDP 9215 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html New feature in 9215 SDF-59858 : Option to use Multi Select field type as additional field/common additional field for Incident and Service Requests. Issues Fixed in 9215 SD-63265: Unable to login through Mobile App (Android/iOS) using AD Authentication. SD-63189: Unwanted data gets appended to the values in some additional fields under notification/reply
ManageEngine Desktop Central : Jun 2016 - Patch Tuesday update
Dear Team, Good day. Here is an update on the June 2016 Patch Tuesday. New Security Bulletins: Cumulative Security Update for Internet Explorer (3163649) - Supported Cumulative Security Update for Microsoft Edge (3163656) - Supported Cumulative Security Update for JScript and VBScript (3163640) - Supported Security Update for Microsoft Office (3163610) - Supported Security Update for Microsoft Windows DNS Server (3164065) - Supported Security Update for Group Policy (3163622) - Supported Security
ServiceDesk Plus iOS App 4.1 Released
Dear User, ServiceDesk Plus iOS app 4.1 has been Released. Please find the App store link below, https://itunes.apple.com/in/app/servicedesk-plus/id460035266?mt=8 Features included in 4.1 are: 1. Option to include non-operational hours in worklog. 2. Localization support for 31 languages (Arabic, Bosnian, Chinese-simplified, Chinese-traditional, Croatian, Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Icelandic, Italian, Japanese, Korean, Norwegian Bokmal,
ServiceDesk Plus 9207 Released
Dear Users, SDP 9207 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html New features in 9207 SDF-62433 : Barcode Generation for assets. This initial version contains an option to add assets (bulk) by scanning the vendor barcodes, ability to generate and print new barcode labels, associate barcode with the existing assets. This feature is available under Assets -> Barcode section. SDF-61862 : Earlier, through Request Custom
OpManager v12 Launched!
Hello everyone, The much-awaited version 12 of OpManager was released last month. If you have not tried it yet, here is the link http://www.opmanager.com/. Give it a go and tell us what you think. OpManager v12 is world’s first truly integrated network management software that tightly integrates NetFlow monitoring, configuration management, firewall log management, IP address management, and switch port management, in one exe. This gives increased visibility and great control over your entire network
ServiceDesk Plus 9213 Released
Dear Users, SDP 9213 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html Issues Fixed in 9213 : SD-63184 : The Issue ID SD-62071 "The following will be displayed as mentioned below for Requests in REST API: WORKORDERID replaced as REQUESTID, CREATEDTIME replaced as CREATEDDATE, RESPONDEDTIME replaced as RESPONDEDDATE, DUEBYTIME replaced as DUEBYDATE, COMPLETEDTIME replaced as COMPLETEDDATE, RESOLVEDTIME replaced as RESOLVEDDATE"
ManageEngine ADAudit Plus 5.0.0, Build Number: 4693, has been released.
Dear All, Greetings from ManageEngine ADAudit Plus! ADAudit Plus latest build 4693 supports Remote Desktop Gateway server audit. Using this feature, you can now audit active connections from Remote Desktop Services clients to internal network resources through an RD Gateway server. Few other enhancements and fixes have also been made to enrich your experience. With ADAudit Plus, enhance your Windows Server environment auditing: [ Active Directory, Workstation Logon / Logoff, File Servers, Member
Hot fix 8009 released
Dear Customers, Today we have released our hot fix 8009. Customers can download the hot fix from the below link https://www.manageengine.com/products/support-center/service-packs.html Please find below the upgrade instructions link https://www.manageengine.com/products/support-center/service-packs.html#upgradeinstruction Please find the list of features included and the issues fixed in this release Features/Enhancements: Sl.No Feature ID Description 1 13234 Support Rep Offline Notification - Option
Talk ITSM: Asset Management Training (Free!)
Hello IT pros Last week, our ManageEngine experts kickstarted your ITSM journey with ServiceDesk Plus. In the next couple of weeks, on the 31st of May, they will tell you how to use the Asset Management module of ServiceDesk Plus to not just manage, but get the best out of your assets. In this free webinar, our experts will take you through: Asset discovery techniques Asset classification best practices Asset life-cycle management Software asset management Software license management If you
ServiceDesk Plus iOS App 4.0 Released
Dear User, ServiceDesk Plus iOS app 4.0 has been Released. Please find the App store link below, https://itunes.apple.com/in/app/servicedesk-plus/id460035266?mt=8 Features included in 4.0 are: Attachment support for Task . Option to view & search suggested solution and copy it to resolution (Server build 9203 and above). AD login Support (Server build 9203 and above). UI revamp for iphone app. 3D touch support to quickly accessing “My pending Request”,”Notification”..etc. Regards, Edwin Vasantha
New Jersey, here we come!
We are happy to take a pitstop at New Jersey this year. If you haven't booked your seats to one of the most happening IT conferences by ManageEngine, there is still time. So, reserve your seat now! We chose New Jersey as the venue this year for the following reasons: because it is home to the first brewery in the US it is the leading producer of blueberry it is the city with the lowest population density and has the most diners in the world :) What do these reasons have to do with picking a venue?
ServiceDesk Plus 9209 Released
Dear Users, SDP 9209 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html Issues Fixed in 9209: SD-62738 : Field & form rules are not applied when criteria contains pick list additional field value as 'Not specified'. SD-62255 , SD-62441 : Dependent child tasks are not triggered on closing parent tasks. SD-62740 : Exception while editing requests having inline images without src tags. SD-62723 : Support group changes to
Hotfix 8008 released
Dear Customers, Today we have released the hotfix 8008. Existing customers planning for an update can download the hotfix from the below link https://www.manageengine.com/products/support-center/service-packs.html Please find the list of issues fixed in this release Issues Fixed: Sl.No Issue ID Description 1 13204 Unable to sync data from SupportCenter Plus to Zoho Reports when migrating from lower versions 2 13212 Unable to backup and restore data when the backup file count exceeds above 100 3
ServiceDesk Plus 9210 Released
Dear Users, SDP 9210 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html Issues Fixed in 9210: SD-46251, SD-58815, SD-21277, SD-34788, SD-60147 : Vulnerability in “Keep me signed-in” feature. SD-60086 : Active user sessions not being destroyed/invalidated after a password change. Please refer to the below link for the steps to install the patch. https://www.manageengine.com/products/service-desk/service-packs.html#sp Regards,
Open beta launch of Analytics Plus - Advanced analytics solution from ManageEngine
Hello there, We have some great news! ManageEngine has crafted a perfect solution to meet your ITSM needs to ensure that you get high end IT service delivery. Introducing Analytics Plus, a self service data visualization and analytics solution from ManageEngine.Using this solution, ITSM users can get a flawless visual representation of their help desk, in the least possible time, enabling them to make smarter decisions. Now you can create reports and dashboards quickly and flexibly without the
ManageEngine ServiceDesk Plus MSP + Advanced Analytics Plus Integration Available
Dear User(s) We are happy to announce the integration of ManageEngine ServiceDesk Plus MSP + Advanced Analytics Plus tool. Managed service providers (MSPs) consistently strive for a competitive edge to drive their business towards success and growth. Since most of the time is spent in solving tickets, MSPs cannot identify the relevant service desk KPIs that help them take stock of their operations. Painless access to KPIs, without complex database queries, enables MSPs to proactively plan for better
Applications manager version 12.7 now available for download
We recently released version 12.7 of Applications Manager. Here is a quick look at what has gone into the new version: Support for monitoring the performance of Hadoop clusters Get operational insight about your Hadoop environment, maintain optimal health of distributed Hadoop clusters, and ensure that your clusters are available and processing tasks quickly and accurately. Oracle Coherence Monitoring Get deep performance insights into Oracle Coherence cluster implementations. Track KPIs such
ServiceDesk Plus 9211 Released
Dear Users, SDP 9211 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html Issues Fixed in 9211: SD-62895 : Unable to login to application when AD/LDAP authentication is enabled. SD-62896 : Unable to login to android app after upgrading the application server to 9210. Please refer to the below link for the steps to install the patch. https://www.manageengine.com/products/service-desk/service-packs.html#sp Regards, Edwin Vasantha
ServiceDesk Plus 9208 Released
Dear Users, SDP 9208 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html Issues Fixed in 9208 SD-62526 : Unable to start the application with MSSQL database in some environments. SD-62695 : Unable to view Time Elapsed Analysis tab in request details page in some environments. SD-62712 : Problem in displaying fields in new request form and in edit request page due to browser cache. SD-62352 : Issues related to Technician
Announcement - Unable to post new forum topics - Work around
Looks like we have a problem with posting new topics in ManageEngine forums. Our team is working on a fix. In the mean time, you may use the Community Wall to post your queries. Make sure you mention the ManageEngine product name in your questions so that we can route it to the concerned product teams. Community Wall - https://connect.manageengine.com/home/network-wall Please follow this thread for further updates. Thanks You, Sukumar, Community Manager, ManageEngine PitStop
ServiceDesk Plus 9203 Released
Dear Users, SDP 9203 has been released and can be downloaded from the URL below,
https://www.manageengine.com/products/service-desk/service-packs.html
New features in 9203
SDF-60978 : Option to customize the home page of self service portal has been added under "Admin -> Self Service Portal Settings". This includes re-arranging, restoring, adding, deleting, re-sizing and hiding the widgets SDF-61707 : Rest API support for 'Solutions' module SDF-59958 : Option to import Microsoft Projects SDF-60681
Hotfix 8007 released
Dear Customers, Today we have released the hotfix 8007. Existing customers can download the hotfix from the below link https://www.manageengine.com/products/support-center/service-packs.html Here is the list of issues fixed in this release Sl.No Feature ID Description 1 8531 In the Home -> Dashboard Announcement widget "Show all" link is not available when there are no active announcements in the list 2 12106 Request reply draft gets discarded, when mail sending failed or sending reply to a non-existent
Hotfix 8006 released
Dear Customers, Hotfix 8006 released today. Customers can download the hotfix from the below link https://www.manageengine.com/products/support-center/service-packs.html List of issues fixed and the new features in this hotfis are listed below Features/Enhancements : Sl.No Feature ID Description 1 13111 Set Priority for a request in Support Rep reply and Forward window 2 13119 Request History variable included for Request Notification Templates Issues Fixed : Sl.No Issue ID
ServiceDesk Plus 9204 Released
Dear Users, SDP 9204 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html Issue Fixed in 9204 SD-58911 : 'Mandatory fields' check has been removed for saving the proxy settings details. Please refer to the below link for the steps to install the patch. https://www.manageengine.com/products/service-desk/service-packs.html#sp Regards, Edwin Vasantha Kumar Servicedesk Plus Team
Central Patch Repository - Location Change
Dear All, Our central patch repository, which is hosted in our Singapore Data Center, is being moved to our US Data Center. Why? Due to some maintenance problems with US Data Center, we have been hosting it temporarily in Singapore Data Center and we are moving back. We assure you that we will not be changing our Data Center outside USA again. When? The change will happen between 9 PM to 10 PM EST on 4th March, 2016 What is the impact? The synchronization of latest patches will happen from
ServiceDesk Plus 9202 Released
Dear Users, SDP 9202 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html Issues fixed in 9202 SD-62316 : Unable to view / add some of the non-english language content, after upgrading to 9200 environment with mysql database. The text is garbled. Please refer to the below link for the steps to install the patch. https://www.manageengine.com/products/service-desk/service-packs.html#sp Regards, Edwin Vasantha Kumar Servicedesk
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