Hot Fix 7511 released
Dear Customers, Hot Fix 7511 released today.Please download it from the following link http://www.manageengine.com/products/support-center/service-packs.html List of enhancements and Issues fixed in 7511 http://www.manageengine.com/products/support-center/sp-readme-7_5.html#readme_7511 Here is the instructions to upgrade http://www.manageengine.com/products/support-center/faq.html#upgradeservice For Technical assistance, please contact us at +1 925 965 6300 Or mail to supportcenterplus-support@manageengine.com
List of Issues / Enhancements for upcoming hotfix (7603)
Dear Users, Following are the list of Enhancements / Issues that are planned for our next hotfix 7603. Tentative time frame for the next hotfix release is by mid of next week. Enhancements in this Service Pack SDF-21860 : Default status names like (Open / Closed / OnHold / Resolved) can be viewed based on the configurable Statusname. Configuration can be done in the Admin -> HelpDeskCustomizer-> Status. This configured statusname will be same across all the users even though their personalized language
OpUtils 5.6 Released
Dear All, We are pleased to announce the release of OpUtils 5.6. The key features and enhancements of this release include: IP Address Manager 1. Create a hierarchical representation of your network - locate your subnets easily 2. Create groups to denote the location or usage and add subnets under them 3. Drag-n-Drop subnets from one group to another 4. Scan all the subnets in a group 5. Seamless integration with Windows Active Directory to get the device details. Rogue Detection 1. Automatically
Hot Fix 7512 released
Dear Customers, Hot Fix 7512 released today.Please download it from the following link http://www.manageengine.com/products/support-center/service-packs.html List of enhancements and Issues fixed in 7512 http://www.manageengine.com/products/support-center/sp-readme-7_5.html#readme_7512 Here is the instructions to upgrade http://www.manageengine.com/products/support-center/faq.html#upgradeservice For Technical assistance, please contact us at +1 925 965 6300 Or mail to supportcenterplus-support@manageengine.com
FIx for gdiplus.dll missing error
Hi Users who are using the Windows 2000 Operating System might have seen this pop-up error, during OS startup and DC Agent refresh cycle (typically every 90 minutes). It can be quickly fixed by applying a Microsoft patch. Please check the new blog post which discusses this http://blogs.manageengine.com/desktopcentral/2010/01/21/fix-for-gdi-popup-issue-on-windows-2000-os Happy reading. ****************************************** R. Romanus Prabhu Lead Technical Consultant Windows Desktop Management
List of Known Issues and Features for ServiceDesk Plus published !!!
All the Known Issues and Feature's reported in ServiceDesk Plus is published on the link mentioned below: https://servicedeskplus.wiki.zoho.com/ We recommend you to check against the above link before you raise an Issue or a Feature and to quote the ID's while raising any questions regarding any Known Issues or Features mentioned on them. Note: We are yet to update the complete list of Known Issues and Features and they will be updated soon in batches and all those new Issues or Features raised,
HotFix 7017 Released
Users, We have released 7017 which fixes the issue 1. Upon editing a request adds a new request. This is applicable for the build from 7000 to 7016. http://bonitas.adventnet.com/servicedesk/16Jun2008/AdventNet_ManageEngine_ServiceDesk_Plus_7_0_0_SP-0_17_0.ppm (We will be updating the website links shortly). Thanks & Regards, Srikrishnan. ServiceDeskPlus
SDP 7.6 Released
Dear Users, We are glad to announce the release of ManageEngine ServiceDesk Plus 7.6 SDP 7.6 can be downloaded from http://manageengine.adventnet.com/products/service-desk/download.html . Existing SDP customers, can move to latest 7.6 version by applying the migration pack available at http://manageengine.adventnet.com/products/service-desk/service-packs.html Existing customers, kindly note, that upgrade to 7.6 can be done only over 7514. Customers in earlier builds can move to build 7514 by applying
OpManager Distributed Edition Hotfix 7501 released
Dear OpManager Distributed Edition Customers, Season Greetings !! We are extremely delighted to announce the release of the OpManager DE hotfix 7501 which has enhancements & several issues addressed.You can follow the instructions to take a backup and then apply this hotfix by clicking on this HOTFIX LINK The HIGHLIGHTS of Hotfix 7501 are Enhancements: Increased client responsiveness Support for automatic DB reconnection Reporting granularity set to be in sync with data cleanup interval SDP integration
Alerting via Twitter and MORE! Now available in OpManager 8.3 - Upgrade Now!
Hi Guys, We are very happy to announce the release of the much awaited OpManager 8.3 Service pack, build 8030 today. Loads of new interesting features are added along with a few feature enhancements. Please find the list below. OpManager now alerts via Twitter Direct Messages. Option to access OpManager webclient using Iphone and Blackberry user interfaces. Provision to add custom WMI monitors. OpManager now supports 64-bit Operating System. File and folder monitoring for Windows devices. A new network
NetFlow Analyzer Professional / Plus supports MicroSoft SQL server!
Hi We are happy to announce that NetFlow Analyzer now supports MicroSoft SQL server database. You can download, if you want to install afresh, from here. OR If you are using a previous build (less than 7600), you can apply the service pack and upgrade. Once you are on the latest build, which is 7600, you can follow one of the following: Steps on: Configuring MicroSoft SQL - For a new start with no data or configurations Migrating to MicroSoft SQL - For existing users who want their configurations
Hotfix 8025 Released
Hi All, We are glad to release the build HotFix 8025 which has two feature enhancements and few fixes. Here is the list from its Readme file. Feature Enhancements: Alarm Notifications Include alerting through RSS feeds Provision to edit existing user privileges Issues Fixed: Device snap shot page now shows current hour availability details instead of hourly average The MS SQL Dashboard now includes Cache Hit Ratio data for SQL 2005 Included new options to exclude monitoring Exchange Public/ Mail
Password Manager Pro Build 6104 Released
Hi, This is to announce the release of a minor version - PMP build 6104. This build serves as a hot fix to discard scripting attacks like cross-site scripting (XSS) irrespective of the case of the scripting content. Already, all user inputs submitted in the PMP user interface are centrally validated to check for and discard harmful ones that could cause scripting attacks. However, due to the filter applying case sensitive checks to the attack strings, the situation of strings with different cases
ManageEngine ServiceDesk Plus MSP 7.5 released !
MSPs can now manage multiple clients' IT help desk from a single console using the newly launched ServiceDesk Plus MSP. "As a Managed Service Provider who has been in the I.T Helpdesk industry for over 18 years and using a number of different help desk applications to support over a hundred customers, we believe that we have finally found a solution that fulfills our requirements. ManageEngine allows our customers to be kept up to date on a three tier level (Telephone/Web and Email) , provides excellent
ManageEngine DeviceExpert 5420 Released
Hi, We are glad to announce the release of DeviceExpert build 5420. We take this opportunity to thank all our customers and users for their feedback and the continued support. Highlights of DeviceExpert Build 5420 New Features / Enhancements Enhanced configuration changes report with version number details One more option has been provided for editing the host names of devices in DeviceExpert inventory. Users can now update DNS server values and resolve names Option to specify custom criteria to
Password Manager Pro: Best Practices Guide
Hi, While deploying Password Manager Pro in enterprise environment, adherence to certain best practices could help bolster data security. To offer guidance to IT administrators in this direction, we have prepared a best practices guide. Best practices during all stages - product installation, configuration, data population and organization, deployment and maintenance have been explained with special focus on data security. In addition, the best password management practices in general have also
Hotfix 8024 released
We are happy to announce the release of our new Hotfix 8024. This hotfix can be applied on top of 8020 and above. Visit the following link for downloading the hotfix and for instructions on how to apply. http://www.manageengine.com/products/opmanager/service-packs.html Please find the list of features included and the issues got fixed below. Feature Enhancements: The tools in the Device Snapshot page now includes SSH⁄ HTTPs options Export of Switch Port Mapper Reports as PDF or Excel files. Option
Firewall Analyzer's fall winter bundle on way!!
Jingle bells are ringing on SIEM clouds!! We have taken up support for Netflow on Firewall Analyzer, with more features on this bundle, probably a Christmas or a New year gift from Manage Engine shop. For instance, a device's capability to throw Netflow packets were more restricted to devices like routers and switches. Cisco ASA v.8.2 firewall device has capability to throw Netflow packets along with Syslogs. This is one of the mile stone achieved by Cisco. Firewall Analyzer currently supports Syslogs
Hot Fix 7508 released
Dear Customers, Hot Fix 7508 released today.Please download it from the following link http://www.manageengine.com/products/support-center/service-packs.html List of enhancements and Issues fixed in 7508 http://www.manageengine.com/products/support-center/sp-readme-7_5.html#readme_7508 Here is the instructions to upgrade http://www.manageengine.com/products/support-center/faq.html#upgradeservice Regards, Arun SupportCenter Plus
Free SNMP MibBrowser from ManageEngine
We take immense pleasure in announcing the release of ManageEngine MIBBrowser Free Tool. SNMP MibBrowser which comes to you absolutely free of cost. Please see the list of features MibBrowser Support for SNMPv1, SNMPv2c, and SNMPv3. SNMPv3 security as defined in USM and VACM. Support for Traps and INFORMS. at V2 Level MibBrowser supports CFB-AES-128 along with CBC-DES privprotocol. Alert the Operator/Administrator about the status of the device through e-mail. MIB definitions as in SMIv1 and SMIv2
List of Issues / Enhancements for next HotFix upgrade
Dear Users, Following are the list of issues getting fixed in next hotfix upgrade Enhancements for this hotfix : 1. SD-21920: Support for SMTPS outgoing in ServiceDesk Plus. Issues fixed in this hotfix : 1. SD-21509: Based on the confirmation from the user who performs the change in template for a request while editing, all the field values (except Subject and Description) based on the modified template will be updated. If not confirmed by the user, will populate the empty fields of the request
ManageEngine NetFlow Analyzer Enterprise Edition 7.0 Released
Dear All We are glad to announce the release of NetFlow Analyzer Enterprise Edition version 7.0. We take this opportunity to thank all our customers and users for their feedback and the continued support. Following features are the highlights of this release: Reporting on CBQoS - Useful for monitoring class based pre and post policy traffic usage, class based drops and queuing. Customizable dashboards for users with Operator & Guest privilege. IP group Include / Exclude - Ability to create IP groups
Hotfix 7513 Released
Dear Users, A hotfix to build 7500 has been released. The service pack (7513) can be downloaded from the below link. http://www.manageengine.com/products/service-desk/service-packs.html The new build 7513 addresses the following issue. Issue Fixed in this ServicePack 1. SD-22797: Creating a request from self-service portal login by a requester associated to a site, request gets created with the site field as "Not in Any Site". Users using builds 7500 to 7509, 7511 (which was revoked due to problem
ManageEngine DeviceExpert 5.4 Released
Hi, We are glad to announce the release of DeviceExpert 5.4. We take this opportunity to thank all our customers and users for their feedback and the continued support. Highlights of DeviceExpert Build 5400 New Features / Enhancements Configuration Changes PDF Report has been enhanced to provide information about the authorized and unauthorized changes For discovering SNMP-enabled devices, DeviceExpert requires the SysObject ID of the devices. For certain devices, discovery alone is not supported
OpManager NetFlow Plug-In release - New features and MS SQL support
Hi, We are happy to announce that NetFlow Plug-In for OpManager with some great new features like MSSQL support, CBQoS reporting capabilities and billing functionality has been released. Users interested in this version of the NetFlow Plug-In need to upgrade their OpManager BUILD to the latest version and then upgrade the NetFlow Plug-In to the new version. CBQoS reporting allows users to track the Class Based QoS policies applied on your devices for pre and post policy traffic usage and queuing,
Hot Fix 7507 released
Dear Customers, Hot Fix 7507 released today.Please use the following link to download http://www.manageengine.com/products/support-center/service-packs.html Here is the instructions to upgrade http://www.manageengine.com/products/support-center/faq.html#upgradeservice Issues fixed in this release http://www.manageengine.com/products/support-center/sp-readme-7_5.html#readme_7507 Regards, Arun SupportCenter Plus
ManageEngine Firewall Analyzer 6 Released
ManageEngine® Firewall Analyzer 6 Released We are glad to announce the release of ManageEngine® Firewall Analyzer 6 (GA) Distributed Edition and Standalone Edition Download Standalone Edition Distributed Edition Read More What's new in this release? 6.0.0 - Build 6000 Distributed Edition GA release of Firewall Analyzer Distributed Edition. New Features - Admin Server The general features available in this release include, In Admin Server you can view following for all Collector Servers in a single
HotFix 7509 Released
Dear Users, A hotfix to build 7500 has been released. The service pack (7509) can be downloaded from the below link. http://www.manageengine.com/products/service-desk/service-packs.html Issues Fixed in 7509 SD-15434,SD-20979 - NullPointer Exception upon performing request bulk edit, if no site is configured in the system. SD-20971 - PreventiveMaintanence tasks are not generated when scheduled but created when manually run. Upon enabling the Notification for the new PM task creation, there is a notification
Hot Fix 7506 released
Dear Customers, Hot Fix 7506 released today.You can download it from the following link. Issues with multi language version is fixed in this release. http://www.manageengine.com/products/support-center/service-packs.html Here is the instructions to upgradehttp://www.manageengine.com/products/support-center/faq.html#upgradeservice Regards, Arun SupportCenter Plus
Sampled NetFlow support now in NetFlow Analyzer 7600
Hi, For all those who have been looking for NetFlow analysis using sampled NetFlow, NetFlow Analyzer now supports the same by just applying a feature pack file. Sampled NetFlow supported devices analyze only 'N' number of packets depending on the sampling rate set and sends this NetFlow packet for analysis to the NetFlow Analyzer.Please visit the following link to know more about sampled NetFlow: http://www.cisco.com/en/US/docs/ios/12_0s/feature/guide/12s_sanf.html This feature can be supported on
Hotfix 8022 released
Hi All, We are very happy to announce the release of Hotfix 8022. Please find the list of features which got added and the issues which were fixed below. Feature Enhancements: Notification Profile: In addition to ‘Custom Fields for Devices’ and ‘Alarm Variables’, ‘Device Properties’ such as Device Type, Device State, RAM, Disk, IPAddress etc. can now be added to all the notification profiles Option to add ‘Custom Fields for Devices’ and ‘Device Properties’ as arguments for Run System /Run Program
Hot Fix 7505 Released
Dear Customers, Hot Fix 7505 released today.Migration problems with MSSQL database issue is fixed in this release. Please use the following link to download http://www.manageengine.com/products/support-center/service-packs.html Here is the instructions to upgrade http://www.manageengine.com/products/support-center/faq.html#upgradeservice Regards, Arun SupportCenter Plus
SupportCenter Plus 7.5 - Released
Dear All, We are pleased to announce the General Availability of ManageEngine SupportCenter Plus 7.5 Our New Editions With this release SupportCenter Plus is available in Two Editions: Standard edition starts @: $495 for 2 users Professional Edition starts @: $995 for 2 users Online Store: https://store.adventnet.com/ Compare Editions: http://www.manageengine.com/products/support-center/comparison-document.html Info to Existing customers Free upgrade to Professional Edition of 7.5 (build number
ManageEngine DeviceExpert 5330 Released
Hi, We are glad to announce the release of DeviceExpert 5330. We take this opportunity to thank all our customers and users for their feedback and the continued support. Highlights of DeviceExpert 5330 Configuration Management While taking configuration difference for Cisco IOS Routers and Aruba Switches, configuration lines containing Cryptochecksum information will henceforth be ignored. For all devices, while taking configuration difference, speed token will henceforth be ignored. While taking
Announcing the availability of Firewall Analyzer 6.0 Beta Versions
The Firewall Analyzer team is happy to announce the beta release of our latest version 6.0. For the first time, Firewall Analyzer is also available in an Enterprise Edition, for those requiring a distributed setup, along with our Stand Alone Edition. If you'd like to try the beta versions of FWA 6.0, both Stand Alone and Enterprise Editions, please contact the support team at fwanalyzer-support@manageengine.com to receive the download links and complete list of features. Kindly note that the beta
ManageEngine Password Manager Pro 6.1 Released
Hi, We are glad to announce the release of Password Manager Pro 6.1 (build 6100). We take this opportunity to thank all our customers and users for their feedback and the continued support. Highlights of PMP 6.1 Nested Resource Groups: Option to arrange and maintain resource groups in hierarchical structure (groups, sub-groups) for navigational convenience Password Explorer: 'Home' tab re-arranged in an intuitive way to provide easy access to the passwords owned and/or shared. The explorer contains
NetFlow Analyzer 7.5 Available
Hi all We are happy to announce the immediate availability of NetFlow Analyzer 7.5, Professional/Professional Plus editions. The changes(for the better) are listed below: Major Features: 1. Customizable dashboard 2. Site to site traffic monitoring 3. GRE application filter 4. Email option for sending reports with single click. 5. Policy enabled (CBQoS) routers need not export NetFlow for CBQoS monitoring 6. DSCP names in alerts and IP groups 7. Volume based billing 8. Secondary DNS server
Migration Pack for SDP 7.0 Released
Hi Users, We are glad to announce the release of upgrade pack from SDP 6.x to 7.0 version. Thanks to all who helped us in identifying the issues in upgrade by participating the beta programme. We sincerely apologize for the delay in the migration pack and we will ensure not to repeat this. *Recommendation :* It is highly recommended that you install the migration pack in a test bed before you apply the same to the production environment. This is done mainly to avoid data loss and also you can schedule
ServiceDeskPlus - Self Service Portal Registration
We are looking forward to open the ServiceDesk Plus product Self-Service Portal to our customers. Using self service portal you can log into ServiceDesk Plus support portal (with your user name and password ). You can raise requests through the self-service portal and can also check the status of your requests. Also you can also search the public knowledge base articles regarding the product. In order to avail this facility from SDPlus support, please register yourself @ http://manageengine.adventnet.com/products/service-desk/sdp-portal-registration.html
Known Issues document in ServiceDesk Plus Site.
Hi, We have exposed our known issues document which will help to check for all existing issues.It is categorized modular wise and has information on when these issues will be fixed. www.manageengine.com/products/service-desk/known-issues.html Rgds Arvind Product Consultant ServiceDesk plus
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