Dear Users,

 SDP 9207 has been released and can be downloaded from the URL below,

https://www.manageengine.com/products/service-desk/service-packs.html

New features in 9207

  

   
SDF-62433 : Barcode Generation for assets. This initial version contains an option to add assets (bulk) by scanning the vendor barcodes, ability to generate and print new barcode labels, associate barcode with the existing assets. This feature is available under Assets -> Barcode section.
   
SDF-61862 : Earlier, through Request Custom triggers, approvers can be added to a request (ie. add approvers to existing list of approvers in a approval stage). Now approvers can be added so as to replace existing set of approvers.
   
SDF-47849 : Option to view task dependencies for tasks and percentage of completion in Project Gantt view.
   
SDF-56922 : Ability to create Custom filter for Projects list view.
   
SDF-59839 : Previously when time entry is added in worklog, operational hours will not be considered to calculate the time, now there is option to mark whether work log time need to consider operational hours or absolute hours.
   
SDF-62370 : Earlier Category / Sub category / Item entry needs to be added one by one. Hence it could take more time to construct the needed category - sub category - item tree structure. Now with 'Add Quick CSI' available under Admin>> HelpDesk Customizer>> Category section, the relevant tree structure can be constructed quickly.
   
SDF-60795, SDF-60631: Enhancements in Field & Form rules section inside Request templates :
   

    
Alert message before closing Script Editor if script is not saved
    
Proper handling of on field change event for text fields like Subject, impact details
    
Triggering of event when setting value of a field through $CS APIs. This enhancements are required for the case so that value of Subcategory will be changed based on setting the value of Category through APIs.
    
Resource fields will also be copied when copying rules from one template to another if same resource exists in new template. This is required when making copies of a service template.
    
Earlier when a field is hidden through rules, blank space will be present (for that field) though the field is hidden. Now blank space will also be removed when any field is hidden through rules.
   
   
SDF-60807: Option to assign a request to a Group / Technician from request list view.
   
SDF-61459: Support tab is getting renamed as Community so as to reflect the primary purpose and its UI got revamped . Community tab will prominently contain the ServiceDesk Plus community forum posts so that users can view the ongoing discussions, announcements related to product just in a click.
   
SDF-61864: Reports : While analyzing customer environments we found that running more reports in parallel and generating reports which returns huge data (say report over a long date range) causes stability issue for the application. To ensure stability of application, we are setting up threshold on number of parallel reports and max number of rows per report.
  
Please refer to the below link for Issues fixed in 9207
https://www.manageengine.com/products/service-desk/readme-9.2.html
Please refer to the below link for the steps to install the patch.
  

   
    

     

      https://www.manageengine.com/products/service-desk/service-packs.html#sp
     
     

      

     
    
    

     
Regards,
     
Edwin Vasantha Kumar
     
Servicedesk Plus Team