Dear Users,

SDP 9115 has been released and can be downloaded from the URL below,

https://www.manageengine.com/products/service-desk/service-packs.html

New Features in 9115
SDF-56931 : Option to configure change roles in change template.
SDF-60858 : Enhancement in Request List View where the "due by" time and "due in" time can be viewed by enabling the SLA Column. Option to view the template type (service/incident) under "Template type" column.
SDF-39294 : keyboard shortcuts for various operations under request module
            Note : The keyboard shortcuts are applicable only for technicians and can be viewed under 'Help' menu.
Issues fixed in 9115
SD-61105 : Preventive Maintenance request gets scrambled on updating the request, if the request description content is more than 15K.
SD-55284 : Multiple alias emails can now be configured in the Incoming Mail Server Settings. While replying to a request, Alias Email ID to which the mail was sent gets automatically populated in CC field.
SD-51402 : Request History is not captured properly, when a request is moved from an assigned Group to 'None'.
SD-58855 : UI issue in 'Conversations', where the headings appear unusually bold.
SD-53623, SD-54916 : UI issue where the bullet styling and list does not get aligned properly when saved and re-opened.
SD-61331 : UI issue in REST API document where the content appears scattered.
SD-61112 : No response while clicking Solution/Tasks/Mobile Push Notification under Notification Rules (Admin) in Standard and Professional edition.
SD-59122 : When a new request gets created, templates which have resolution with non-breakable space gets added as resolution content.
SD-61376 : Unable to set the Request status to "On Hold" using REST API.
SD-61287 : Login page appears in top left corner due to cache.
SD-61432 : CMDB REST API does not work when 'Single Sign-On' is enabled.
SD-58843 : Vulnerability issue in flash report.
SD-61474 : Unable to create Preventive Maintenance task in Standard edition.
SD-51392,SD-53927,SD-56042,SD-60066 : Frequently asked reports in Postgres does not work as intended.
Please refer to the below link for the steps to install the patch.

https://www.manageengine.com/products/service-desk/service-packs.html#sp

Regards,
Edwin Vasantha Kumar
Servicedesk Plus Team