ServiceDesk Plus 9203 Released

Dear Users,

SDP 9203 has been released and can be downloaded from the URL below,

https://www.manageengine.com/products/service-desk/service-packs.html

New features in 9203

SDF-60978 : Option to customize the home page of self service portal has been added under "Admin -> Self Service Portal Settings". This includes re-arranging, restoring, adding, deleting, re-sizing and hiding the widgets
SDF-61707 : Rest API support for 'Solutions' module

SDF-59958 : Option to import Microsoft Projects

SDF-60681 : Option to mark First Call Resolution (FCR) on Requests

SDF-61960 : Timer that tracks the Technician's work log has been added under 'Requests' module.

SDF-61614 : Ability to import CI relationships from XLS file

SDF-61045 : Support for 'Romanian' language

SDF-25241 : Ability to add Requesters and Technicians with the fields, First name, Middle name and Last name. It is also possible to customize notification e-mails using these fields.

SDF-35633 : Auto refresh of Dashboard

SDF-59489 : Worklog Type can be configured for Request worklogs.

SDF-61437 : Option to hide solutions for Requesters

SDF-62041 : Worklog additional fields are newly added.

SDF-62042 : Floating menu bar: the entire 'Actions' menu bar floats as you scroll down the page. This allows you to perform any action without having to scroll up each time.

SDF-61222 : Any e-mail reply from a Technician with the option 'Notify Requester when the request is appended with technician's reply' enabled, will be forwarded to the relevant Requester.

Issues Fixed in 9203

SD-38189, SD-58228 : Overdue flag is not set/reset when due by date is changed for request in on-hold/resolved state.

SD-58421 : Users cannot login after importing from LDAP with 'Others' as LDAP type.

SD-56035 : Compliance calculation happens for softwares that are not managed.

SD-60949,62074 : Suite component software installation count is not updated properly.

SD-60206 : A software license is moved to 'Expired' state, when the associated software agreement expires.

SD-23647 : Bulk 'Edit' option for changing the state has been added in Asset components list view.

SD-47478 : 'Unassigned Workstations/Servers' count gets mismatched when the 'Count' is clicked in Assets home page.

SD-49229 : Technicians with "Add New Product" and "Add New Vendor" role can add new products/vendors under Assets/Contracts and PO tabs.

SD-52770 : Although address is added in multiple lines under Admin --> Sites, shipping and billing addresses in PO details page get misaligned into a single line.

SD-58223 : Runtime Exception is thrown, when 'Managed Software' is clicked in 'Getting Started' page.

SD-59978 : Separate list view for Laptops and Desktops have been included under 'Workstation' list view, by default.

SD-61788 : I18N key is missing for 'Total Cost of Ownership' in Asset list view page.

SD-61006 : File Attachment folder gets recursively created.

SD-61349 : Unable to generate custom reports by site restricted user.

SD-61740 : Approval behavior prevents an approval from getting rejected, when an approver rejects an approval. Hence, "All must approve but no one should reject" checkbox has been added.

SD-61393 : Active Directory authentication support in Rest API.

SD-60758, SD-59929 : Incorrect data gets displayed in 'Criteria' section, when a Business rule is added with "Begins with" and "Ends with" Criteria in Additional fields.

SD-60041, SD-59434 : Unable to create service templates for services imported via CSV.

SD-59879 : Site of request is not auto populated for Requesters, when requests are created using REST API.

SD-48691 : Service Category based operations are supported in Standard edition.

SD-60762 : Unable to display field details, when trying to edit Incident additional fields in some environments.

SD-61934 : Approval Notifications are sent to the users configured using service templates, even after deleting the users.

SD-58791 : User's association with the department does not get deleted, even after the user is deleted and marked with 'Resigned' state.

SD-61670 : 'Reporting To' field is assigned with 'resigned users', when Requesters are imported through CSV.

SD-56369 : Issue with Mail fetching process, due to corrupted attachment.

SD-61999 : 'Approvalstatus' attribute has been added for Get Request API.

SD-57907 : Reports get truncated when exported as PDF files.

SD-59686 : 'Technician' is misspelt as 'Techician' in Assign popup box.

SD-56422 : 'Convert Incident request to Service Request' popup appears in english, even when translated to other languages.

SD-58987 : Option to view survey results of the associated requests by the Technician, if the permission is provided.

SD-59687 : Issue in 'To' and 'Cc' fields while creating requests through e-mail, where word wrap does not occur.

SD-60769 : Performance optimized, while sending survey to requester.

SD-59615,SD-52206,SD-58689 : The user's name does not get auto populated in 'requested by' field in Purchase module.

SD-55945 : Ability to associate asset component to an user, while using the 'Import CSV' option.

SD-57891,SD-59034 : Unable to delete service packs.

SD-58857 : Agent remote control settings does not not populated properly from workstation list view.

SD-59175 : Inactive departments are shown in the 'Department' drop down field of Cost Center.

SD-59435 : Manually entered software license keys get removed after scanning the workstation.

SD-59439 : Workstation/servers which are excluded from scan are removed from failed workstation/server list view.

SD-59803 : Unable to generate the report for "CMDB" module, filtered by "windows server" with servicepack column.

SD-60534 : The Host name gets truncated in virtual machines list view.

SD-60777 : Unable to run the CMDB report with Applications filter.

SD-61220 : Unwanted entries are added in CI History while editing the asset.

SD-61434 : Unable to edit virtual machine's name.

SD-61820 : Unable to get some data for Technician CIs via API.

SD-61667 : Not able to push scanned xml generated from a linux machine using the scan script.

SD-61685 : scan : Cannot scan El Capitan Mac OS machines.

SD-59940 : scan : Linux Prompt gets appended with the workstation name.

SD-61697 : Exception while scanning Windows machine, if the model of hard drive is not obtained.

SD-59942 : scan : Cisco IP Phones getting overwritten during network scan.

SD-60345 : scan : Solaris : Processor details and Bios details are not fetched in SPARC solaris Servers.

SD-60570,SD-61514 : Issue in removal of Filters in Advanced Search under 'Requests' Tab.

SD-37370 : If the 'Does not contain' criteria contains multiple values, junk filter under notifications does not work.

SD-60572 : Hyperlinked texts appear as plain texts under conversations, when the hyperlinked texts in description are included in reply/forward.

SD-59006 : Vulnerability issue while trying to delete a default status.

SD-62244 : Agent : Problem while scanning Windows machines, if the software name is null or empty in the registry.

SD-62249 : Scan : Issue in identifying default printer, while scanning Windows machines.

SD-62036 : Agent : Issue in fetching manufacturer information for physical drives in Windows machines.

SD-62036 : Scan : Issue in fetching multi-monitor information from windows machines.

Please refer to the below link for the steps to install the patch.

https://www.manageengine.com/products/service-desk/service-packs.html#sp

Known Issue : Task and worklog will not work with the existing mobile app version 3.2 . This requires a native app upgrade which will be released shortly .
We will keep you posted on this thread, once the native app is released. If you are using mobile app for Task and Worklog extensively, please refrain from upgrading to 9203.

Regards,
Edwin Vasantha Kumar
Servicedesk Plus Team