Dear Users,

SDP 9214 has been released and can be downloaded from the URL below,

https://www.manageengine.com/products/service-desk/service-packs.html

New Features in 9214

  

   
SDF-62521: Host Name/IP Address of the client from where the Request is created, gets added in the Request history when the request is created via web form, mobile, and API.
   
SDF-59878: Option to customize the E-mail generated when a Purchase Order is created or submitted for approval.
  
Issues Fixed in 9214
Request
  

   
SD-60573: Additional Line spaces occur in Request Template description when content is copied and pasted from Ms-Excel files.
   
SD-62543: 'Asset' field is not displayed while creating a new incident Request through template.
   
SD-62379: Request attachments cannot be downloaded from the approval action page viewed by clicking approval link.
   
SD-62646: Unable to archive the requests in some scenarios.
   
SD-62839: Unable to close requests in certain scenarios due to cache issue.
   
SD-62840: Unable to view the conversation for notification sent on closing a request.
  
Change
  

   
SD-58736 : Unable to create a change when change requester is a technician due to site restrictions.
   
SD-62194 : Unable to delete a custom status 'Requested' under any stage in change management.
  
Projects
  

   
SD-50488: Unable to delete a comment while another comment is in edit mode under projects.
   
SD-59997: When a Project is added and the Project details view page is reloaded, a new Project is created with the same title.
   
SD-61489: Unable to view the Timesheet tab for Milestones, for Project Custom role based Technician login.
   
SD-62341: Unwanted alert message, while opening Projects in IE9.
   
SD-62345: NullPointerException occurs while trying to view a deleted project from the recent items URL.
  
Solution
  

   
SD-62622: Solution status does not get changed to 'unapproved' while updating an approved solution.
   
SD-62647: While editing Solutions, the 'Last updated On' field does not get updated.
  
Assets
  

   
SD-60977,SD-61239: Incorrect product version number is shown in scanned software list for AssetExplorer and ServiceDesk Plus.(Installation only)
   
SD-62890 : Scan : Cisco IP Phones will be uniquely identified and updated based on its Mac Address and not by IP Address.
   
SD-62982 : Scan : Barcode is set to empty while scanning Cisco IP Phones
   
SD-60816 : Provision to mention user's login name for ownership assignment of Assets/Workstations during CSV import.
   
SD-61541 : Vendors are not listed in the vendor drop down when "Save and Add New" is submitted in workstation's form in enterprise edition.
   
SD-62139: Vendors drop down is not populated in add new workstation/server form in professional edition.
   
SD-61420: Decline percent and Depreciation percent values are not rounded off to two decimal points.
   
SD-56170: Unable to add IPV6 address in workstation/server form.
   
SD-62891 : The Barcode field disappears while scanning workstation/server.
   
SD-62445 : Unable to import scanned xml when a software's location value is more than 100 characters.
   
SD-62285 : Unable to import scanned xml when a software's file version value is more than 20 characters.
   
SD-62284 : Exception occurs while importing linux scanned xml file.
   
SD-62224 : Exception occurs while importing mac scanned xml file .
   
SD-62212 : The Asset tag field disappears while scanning Cisco IP Phones .(Assets)
   
SD-62208 : Unable to add/delete bulk software under Workstation/Server .
   
SD-62699 : Standalone workstation audit : NullPointerException occurs while importing the scanned xml file.
   
SD-62658 : Wrong Purchase cost gets populated while selecting the vendor in 'Add New Asset' form.
   
SD:62066 : Exception while scanning Windows 10 machines if the Hyper-V is enabled without any virtual machines.
  
CMDB
  

   
SD-62188 : CMDB API : Error Invalid Table alias "CI" while fetching CI List.
   
SD-62448 : Unable to set value for "Location" field while updating workstations using CMDB API.
   
SD-60078 : Unable to delete different type of CI's in bulk under CMDB tab --> All CI's List-view.
  
Purchase & Contract
  

   
SD-60200 : Unable to add attachments when "E-mail the owner" or "E-mail the vendor" is performed in both Purchase and Contract modules.
   
SD-61491: File Attachments are not accessible in Purchase Order module.
   
SD-60610 : Invoice and payment details added by a technician are not displayed in Purchase Order when the technician who added the details is deleted.
  
Admin
  

   
SD-59914: Columns like Mobile, Phone, and Email get duplicated in Admin>>Technician List View, for Standard and Professional editions (without CMDB add-on).
   
SD-61114: If the Server and the Client are running in different timezones, then the backup schedule time configured from the client is not shown based on the personalized client time.
   
SD-62625: SMS notifications are not sent when Business Rules are triggered.
   
SD-62686: Email notification for Business Rule is not sent if Plain Text Formatting under Admin >> Notification Rules is chose.
   
SD-52740: While adding Site, countries such as Curacao, DRC(Democratic republic of congo) , South Sudan and Serbia Countries are not listed in the Country drop down.
   
SD-62435 : $ChangeOwner variable gets replaced wrongly in the escalation mail sent for change SLA Escalation.
   
SD-63225 : Mail Fetching stops with Null Pointer Exception, while marking the fetched mail as 'reply from requester'.
  
Reports
  

   
SD-63127 : Duplicate default report named "Virtual Host - Allowed vms Vs Installed vms" is shown under "All Computers" after migrating to 6119.
   
SD-62220 : In custom reports generated with pie charts, sum of the categories of the chart do not equal 100 percentage.
   
SD-62409 : Custom reports generated with bar chart (2D) displays 17 sub-categories only.
  
Community
  

   
SD-61537: Unable to view the latest release build version number from "About" and "Community" pages when ServiceDesk Plus service runs in HTTPS mode.
   
SD-50253: Incorrect entries in Module and Sub Module fields of System Log viewer while updating Project Admin configuration. Now the Module is set as Admin and the Sub module as the relevant entry (e.g, Project Status, Project type, etc).
  
Vulnerability
  

   
SD-60415: Vulnerability issue while logging into the application after the service restart.
   
SD-62556 : XSS Vulnerability under change templates.
  
Native App
  

   
SD-59673,SD-62242 : Logged in user name is shown as 'unknown' or user name gets replaced by another user's name in some scenarios.
  

  

   

    Please refer to the below link for the steps to install the patch.
   
  
  

   

  
  

   

     

      
       

        

         https://www.manageengine.com/products/service-desk/service-packs.html#sp
        
        

         

        
       
       

        
Regards,
        
Edwin Vasantha Kumar
        
Servicedesk Plus Team