Dear Users,

SDP 9209 has been released and can be downloaded from the URL below,

https://www.manageengine.com/products/service-desk/service-packs.html

Issues Fixed in 9209:

   

    
SD-62738 : Field & form rules are not applied when criteria contains pick list additional field value as 'Not specified'.
    
SD-62255 , SD-62441 : Dependent child tasks are not triggered on closing parent tasks.
    
SD-62740 : Exception while editing requests having inline images without src tags.
    
SD-62723 : Support group changes to 'None' when requester name is specified during request creation
    
SD-62742 : Service common pick list additional field value gets saved as -1 if no value is selected.
   
   

    

   

    

     
      

       

        https://www.manageengine.com/products/service-desk/service-packs.html#sp
       
       

        

       
      
      

       
Regards,
       
Edwin Vasantha Kumar
       
Servicedesk Plus Team