Hello there,

We have some great news! ManageEngine has crafted a perfect solution to meet your ITSM needs to ensure that you get high end IT service delivery. Introducing Analytics Plus, a self service data visualization and analytics solution from ManageEngine.Using this solution, ITSM users can get a flawless visual representation of their help desk, in the least possible time, enabling them to make smarter decisions.

Now you can create reports and dashboards quickly and flexibly without the hassle of writing lengthy database queries.

Benefits of using Analytics Plus

Hassle-free integration with ServiceDesk Plus:  By easily integrating with ServiceDesk Plus, you can view critical metrics like number of closed requests, technician performance, SLA violation and compliance trends, IT spending, etc. Users can make use of 100+ prebuilt reports and over 80+ KPIs,  tailor made for ServiceDesk Plus.

Fast and easy to use: Analytics Plus can be installed and configured in minutes, and you can start creating visualizations right away! With an intuitive drag and drop visual studio, Analytics Plus makes it very easy for you to create dashboards.

Powerful visualizations: Visually analyze ITSM data using a wide range of charts, tabular and summary reports. You can slice and dice data, drill down into details, and experiment with different chart types and pre-defined templates.

Sharing and collaboration: With Analytics Plus, you can securely share reports and

dashboards with others to deliberate further and make group decisions quickly. You can also embed reports and dashboards across websites, intranets, blogs and applications.

Easy access: Analytics Plus is available as a mobile app making it possible for you to view reports any time from a variety of platforms as Web and tablets.

Try Analytics Plus, now available in beta and let us know what you think. Download here.

Visit our website to know more : https://www.manageengine.com/analytics-plus/

SDP related links: 

www.manageengine.com/products/service-desk/advanced-analytics.html

www.manageengine.com/products/service-desk-plus-msp/advanced-analytics.html

Have a great day!