Hotfix 8006 released today. Customers can download the hotfix from the below link

https://www.manageengine.com/products/support-center/service-packs.html

List of issues fixed and the new features in this hotfis are listed below

Features/Enhancements :
Sl.No	Feature ID	Description
1	13111	Set Priority for a request in Support Rep reply and Forward window
2	13119	Request History variable included for Request Notification Templates

                

Issues Fixed :
Sl.No	Issue ID	Description
1	12144	Contact gets redirected to Customer Portal on logout, when the portal is set as disabled
2	12428	When Request Template is set to change via business rule action, while updating request, resolution is not getting updated based on the template.
3	12623	While request created via email (either in To/Cc field) is for multiple business units, request inline images are sent only for a particular business unit.
4	12718	Notification Rule "Alert Support Rep by Email when a request has been Reopened" is applied for "OnHold to Open" status requests also
5	12893	Business Rule is not getting applied for Request Assign > Pick up action in Request details view
6	12922	When Group field is updated in request,  Request History is updated with an entry Created Time
7	12966	Custom Report column selector values are not in alphabetical order
8	13105	The resolution added in the Request Template is not getting populated for the requests created from Contact login

If you need any technical assistance, please send us a mail to supportcenterplus-support@manageengine.com or call us in the below numbers

Direct Number : + 1 408 352 9115 
US                : +1 888 720 9500 |      Intl :      +1 925 924 9500
Australia        : +1 800 631 268   |      UK :      0800 028 6590

Thank You

Regards,

Arun

SupportCenter Plus