ManageEngine Desktop Central : Feb 2016 - Patch Tuesday update
Dear Team, Greetings. Check the February 2016 Patch Tuesday update. New Security Bulletins : Cumulative Security Update for Internet Explorer (3134220) - Supported Cumulative Security Update for Microsoft Edge (3134225) - Supported Security Update for Microsoft Windows PDF Library to Address Remote Code Execution (3138938) - Supported Security Update for Windows Journal to Address Remote Code Execution (3134811) - Supported Security Update for Microsoft Windows to Address Remote
Applications Manager version 12.6 now available for download
We recently released version 12.6 of Applications Manager. Here is a quick look at what has gone into the release: Microsoft Azure service bus monitoring:Azure Service Bus allows applications and services to communicate with other applications on the cloud, on-premise, or both. You can now monitor the performance of Azure Service bus and get performance stats of key components such as queues, relays, topics, subscriptions, event hubs, and more. Integration with ServiceNow:If you are using ServiceNow
Hotfix 8005 released
Dear Customers, Today we have released the service pack 8005. Here is the link to download the service pack https://www.manageengine.com/products/support-center/service-packs.html Please find the list of issues fixed and the new features in this release from the below link https://supportcenter.wiki.zoho.com/ReadMe-V3.html#8005 Regards, Arun SupportCenter Plus
ServiceDesk Plus 9121 Released
Dear Users, SDP 9121 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html Issues fixed in 9121 SD-62128 : Invalid image url is loaded in login page. Please refer to the below link for the steps to install the patch. https://www.manageengine.com/products/service-desk/service-packs.html#sp
Regards, Edwin Vasantha Kumar Servicedesk Plus Team
Introducing Mobile Device Manager Plus Cloud Edition
We are happy to announce the release of Mobile Device Manager Plus Cloud Edition! The Cloud Edition further simplifies enterprise mobility management. It comes with great benefits like: No download and installation Avoid setup procedures like NAT, Mail Server and Proxy Flexible payment Use it anytime, anywhere As for the features, they would match the existing on-premises edition. We would like you to be the first to evaluate the new deployment suite! Please try it @ https://www.manageengine.com/mobile-device-management/download-cloud.html
ManageEngine Desktop Central : Jan 2016 - Patch Tuesday update
Dear Team, Good day. Quick update on the January , 2016 Patch Tuesday. New Security Bulletins : Cumulative Security Update for Internet Explorer (3124903) - Supported Cumulative Security Update for Microsoft Edge (3124904) - Supported Cumulative Security Update for JScript and VBScript to Address Remote Code Execution (3125540) - Supported Security Update for Microsoft Office to Address Remote Code Execution (3124585) - Supported Security Update for Windows Kernel-Mode Drivers to Address Remote
ServiceDesk Plus 9119 Released
Dear Users, SDP 9119 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html Issues fixed in 9119 SD-61413, SD-61577 : Request form gets submitted even if the mandatory field 'Select Approver' is not filled. SD-61621 : Request Custom Menu based ADMP integration does not work, when SSO is enabled. SD-61822 : Performance issue due to task comment notification. Please refer to the below link for the steps to install the patch.
ServiceDesk Plus 9120 Released
Dear Users, SDP 9120 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html Issues fixed in 9120 SD-61341 : Unable to access 'Custom trigger' under Request module in Standard and Professional editions. Please refer to the below link for the steps to install the patch. https://www.manageengine.com/products/service-desk/service-packs.html#sp
Regards, Edwin Vasantha Kumar Servicedesk Plus Team
ServiceDesk Plus 9118 Released
Dear Users, SDP 9118 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html Issues fixed in 9118 SD-61387 : Unable to view request details page/create new request, due to migration failure in MySql. SD-61427 : Reply and forward conversations in plaintext format contains html content. Please refer to the below link for the steps to install the patch. https://www.manageengine.com/products/service-desk/service-packs.html#sp
Regards,
SupportCenter Plus 8004 released
Hi , SCP 8004 service pack is released and can be downloaded from the below URL https://www.manageengine.com/products/support-center/service-packs.html List of enhancements and issues fixed: https://supportcenter.wiki.zoho.com/ReadMe-V3.html#8004 Regards, Siddik
ManageEngine Desktop Central : December 2015 - Patch Tuesday support - status update
Hi Folks, Greetings. Quick update on the December 2015, Patch Tuesday. New Security Bulletins : Cumulative Security Update for Internet Explorer (3116180) - Supported Cumulative Security Update for Microsoft Edge (3116184) - Supported Cumulative Security Update for JScript and VBScript to Address Remote Code Execution (3116178) - Supported Security Update for Microsoft Windows DNS to Address Remote Code Execution (3100465) - Supported Security Update for Microsoft Graphics Component to Address Remote
Upgrade your Windows XP to SP3 and 2003 Server to SP2
Hello, Desktop Central uses digitally signed binaries to help Windows authenticate the identity of the creator and allow them to run automatically. Owing to the recent vulnerability in the code signing certificate algorithm, Microsoft has announced the deprecation of the previous algorithm (SHA 1). Effective January 1, 2016, Microsoft will not trust certificates signed with SHA 1 algorithm. We have upgraded our agent binaries by signing them with the latest algorithm (SHA 2). Since the latest
ServiceDesk Plus 9117 Released
Dear Users, SDP 9117 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html Issues Fixed in 9117 SD-43461, SD-57898 : When user tries to edit a support group but discards the changes without saving them and then proceeds to add new support group immediately, existing support group is overwritten. SD-46763 : In new request creation, cursor does not get placed in requester field form when user is Technician. SD-47197, SD-47414 : Business
Attention Office 365 Users!! (POP DELE not working)
Hi, Users who have office 365 mail server configured with ServiceDeskPlus-MSP might face issues with mail fetching. This seems to be an issue with the mail server and this happens only if the incoming under mail server settings is configured with POP. This is creating an impact over the application by creating replications with regards to tickets. The support ticket system will receive mails by pop access. However, the mails on the mailbox are not deleted by the dele command which seems to be the
Recent Service Disruptions
We have been facing an on-and-off surge in network traffic that is causing these service disruptions. It is a denial of service attack, and we are working with our service providers to mitigate it. As we work through these, we are also putting in place stronger measures so that we can withstand serious attacks in future. We sincerely apologize for these service disruptions. Our own business relies on Zoho and ManageEngine so we know how painful these disruptions can be. We want to assure you that
ServiceDesk Plus 9116 Released
Dear Users, SDP 9116 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html Issues fixed in 9116 SD-61054 : Directory traversal vulnerability while downloading support file from 'Support' tab. SD-61460 : Able to upload/download attachments in software without necessary privileges. SD-61416, SD-61200, SD-61431: Unable to save service workflow settings without configuring an approver for a stage Please refer to the below link
Hotfix 8003 released
Dear Customers, Today we have released our service pack 8003. Customers can download the hotfix from the below link https://www.manageengine.com/products/support-center/service-packs.html List of enhancements and the issues fixed in this release as follows Features/Enhancements : Sl.No Feature ID Description 1 12963 SupportCenter Plus - Zoho Reports Integration Zoho Reports is an online reporting and business intelligence service that helps you easily analyze your business data, create insightful
Everything you need to know about Cloud version of Servicedesk
Top points and features that you need to know about cloud version of Servicedesk is here. Register for the Webinar to know the key features of Servicedesk On Demand. Regards, Priya Kumar ServiceDesk Support
Change of Professional to Essential
Hi All, This is to inform that NetFlow analyzer Professional and Professional plus sale ended in 2014. Professional edition is replaced by Essential Edition with add-ons. Feature wise there is no much difference between both. Internally Essential edition is much improved stability. Please find the comparison below. Professional Professional Plus Essential Scales only 8000 flows per second Scales only 8000 flows per second Scales more than 15000 flows per second Uses mysql as back-end database Uses
ServiceDesk Plus 9.1 Released
Dear Users, We are glad to announce the new version of ServiceDesk Plus - ServiceDesk Plus 9.1, which comes with new features and lots of bug fixes. It can be downloaded from the URL below, http://www.manageengine.com/products/service-desk/download.html Existing customers, kindly note, that the upgrade to 9.1 can be done from build 9046. Customers in earlier builds can move to build 9047 by applying the service pack available at http://manageengine.adventnet.com/products/service-desk/service-packs.html
Your contributions quantified - PitStop gamification!
Hello, ManageEngine PitStop is in for a facelift! We've just rolled out the first leg of gamification. Watch the leader board for the top contributors and their score. Earn 5 points for every post, 1 point for every like, 3 points when you leave a reply and 10 points if your response is picked as the best answer. Show your peers that you like and agree with what they have to say! At the podium now with top points are Shocko, Adam Marks, Sean Condra, Ken Rau and lee.andrews. Congrats folks. Keep
User Conference 2015
We are happy to announce our next big event in the US - ManageEngine User Conference on IT Service Management in our head office at Pleasanton, California on November 5th and 6th of this year. Two days of power-packed product sessions, training, and more. What do you gain? · Gain insights on using the product effectively · Learn the common problems you might encounter and to fix them · Best practices and tips on using the product from other fellow users Meet the Team
SupportCenter Plus Hotfix 8002 release
Dear Customers, Today we have released the hotfix 8002. You can download the hotfix from the below link https://www.manageengine.com/products/support-center/service-packs.html Please find the list of features included and issues fixed in this release Features/Enhancements : Sl.No Feature ID Description 1 12899 Salesforce CRM Integration - Enables you to import Account & Contact information from Salesforce CRM to SupportCenter Plus with periodic sync options 2 10943 Single user import from Active
Enable NPAPI in your Chrome browser for trouble-free Remote Desktop Sharing
Hi All, In the latest version of Google Chrome browser (Version 42), Google has removed NPAPI support. Since Desktop Central's Remote Control makes use of this plugin when used from Chrome, we request you to perform the below steps on the viewer machine to configure NPAPI based plugins. Enter "chrome://flags/#enable-npapi" in Google chrome's address bar. Click "Enable" link for the "Enable NPAPI Mac, Windows" option. Restart Google Chrome. Now try Remote Control from Desktop Central. More Details:
Firefox/Chrome doesnt supports sslv3 protocol
Hi, The latest Firefox/Chrome doesn't supports sslv3 protocol and the below procedures will provide the details of enabling it, 1. Please edit the server.xml file from [SCP_Home]/server/default/deploy/jbossweb-tomcat50.sar/ and add the below highlighted entries in the server.xml file <Connector address="${jboss.bind.address}" clientAuth="false" keystoreFile="${jboss.server.home.dir}/conf/scp.keystore" keystorePass="scpsecured" maxSpareThreads="15" maxThreads="100" minSpareThreads="5" port="443"
Migrating from MySQL to PostgreSQL
Hi Team Greetings from Desktop Central Technical Support. The migration from MySQL from PostgreSQL is supported from 91032 build. However, I'm just reiterating this news again for the benefit of customers who want to do a migration. https://www.manageengine.com/products/desktop-central/pgsql-database-migration-how-to.html Please feel free to contact support, desktopcentral-support@manageengine.com for personalized assistance. Regards, ----- R. RomanusPrabhu Technical Account Manager Desktop and
Introducing all new SharePoint Manager Plus!
Hi All, We’re all excited to announce the release of SharePoint Manager Plus - the new web-based SharePoint reporting, auditing, and management tool from ManageEngine. SharePoint Manager Plus is pretty easy to install, has no server side agent installations, can be deployed and configured in minutes. It starts collecting and presenting the data from both on-premise and Office 365 servers immediately after configuration. This tool provides a comprehensive view of both on-premise servers and Office
ManageEngine Firewall Analyzer 8.5 - Now Available
ManageEngine is glad to announce the general availability of Firewall Analyzer 8.5 – Standalone Edition and Distributed Edition for download and evaluation (30 day free trial). With the general availability of Firewall Analyzer 8.5, ManageEngine delivers advanced Cloud Control feature, which presents a consolidated view of all the Firewall device based cloud services usage reports. Firewall Analyzer offers an exhaustive set of Cloud Control reports: Dashboard Cloud Usage Reports Repository The Policy
SupportCenter Plus Hotfix 8001 release
Dear Customers, Hotfix 8001 released today. Here is the link to download the hotfix https://www.manageengine.com/products/support-center/service-packs.html Please find the list of features and issues fixed in this release Features/Enhancements : Sl.No Feature ID Description 1 12797 API keys can be generated from the Preferences link 2 12839 Cc recipients in the request is termed as Followers. Users can add them as followers with their names and emails to get the request notifications from the
ManageEngine OS Deployer 5.0 - Now Available
Dear Users, We are glad to announce the general availability of ManageEngine OS Deployer (OSD) 5.0 for download and evaluation (30 day free trial). We take this opportunity to thank all our customers and users for their feedback and the continued support. Highlights of OSD 5.0 * Support for Windows 8.1 including Update 1 and Windows Server 2012 R2. * Updated multicast protocol that enables up to 5 times faster deployment (compared to OSD 4) to multiple
Patch Tuesday update for August- 2015
Hi Team Greetings from Desktop Central Technical Support. Here is a Patch Tuesday quick update for August, 2015. New Security Bulletins : Cumulative Security Update for Internet Explorer (3082442) - Supported Vulnerabilities in Microsoft Graphics Component Could Allow Remote Code Execution (3078662) - Supported Vulnerabilities in Microsoft Office Could Allow Remote Code Execution (3080790) - Supported Vulnerabilities in RDP Could Allow Remote Code Execution (3080348) - Supported Vulnerability in
Centralized Alarm Management tools for Free!
Hi Folks, We are happy to announce the release of ManageEngine AlarmsOne, a Free Alarm Management tool in the cloud. AlarmsOne seamlessly integrates with tools used for infrastructure monitoring, cloud monitoring, log analysis, and project Management. It pulls the alarm in real time from those tools and notifies users in real time via SMS, call, email, or a combination of the three. Major Features: Consolidates and intelligently groups all alarms based on host, network device, application, database,
New! Free Windows Tool - System Inventory tool
We are pleased to announce the release of System Inventory tool as a part of our Free Tools. This tool is used to fetch inventory details of a remote computer, like Services, Users, Groups, Shares, Environment, Updates, Startup items, Hardware elements and Hardware resources. Highlights of the tool: Scan the remote system and fetch the inventory details of the remote system. Summary of OS and system details. Hardware and System details of the remote computer. Export module
New! Free Windows Tool - Remote Device Manager
We are pleased to announce the release of Remote Device Manager tool as a part of our free tools offering. This tool helps you to manage devices of the remote system, like keyboards, monitors, mouse, battery, processor, USB controller, disk drivers, imaging devices, storage volume, display adapter, network adapter etc. Highlights of the Tool: 1. Scans the remote system to fetch details of the devices connected to it. 2. Enable/Disable the devices remotely. 3. Update/ Uninstall the devices
SupportCenterplus 8.0 Released
Dear Users, We are glad to announce the new version of SupportCenter Plus - SupportCenter Plus 8.0, which comes with new features and lots of bug fixes. Customers can download the hot-fix from the below link https://www.manageengine.com/products/support-center/service-packs.html The list of new features and issues fixed is available in the below read me link. https://supportcenter.wiki.zoho.com/ReadMe-V3.html Regards, Siddik
NetFlow Analyzer goes one step ahead in monitoring with packet-level analysis capabilities (Deep Packet Inspection)
ManageEngine NetFlow Analyzer adds Deep Packet Inspection capabilities to troubleshoot application issues faster with the latest build v12.2. Now you can capture network packets from the flow with free tools available in market and analyze them with the help of NetFlow Analyzer's DPI feature. This feature helps you calculate application vs. network response time, application traffic volume details, and user conversation details. The new capturing capabilities in NetFlow Analyzer provide the following
Issues and Feature Request Track Space
Feature Request Track Space : Most requested feature track space is available now for ServiceDesk Plus MSP (SDP MSP) here. We implemented the Road map page or Feature request Track space for SDP MSP. User's can view their requested feature and its status from the same. They can also vote for their features and invite other user's to vote for their feature to prioritize the feature. While we cannot promise a release date for each feature request, however we will do our best to deliver the same
Steps to Enable AVC in Cisco IOS and IOS XE routers using Easy Performance Monitor (“Easy perf-mon” or “ezPM”)
The need for application visibility in the network is on the rise and traditional port-protocol mapping is not enough to get the visibility that they require. Cisco AVC(Application visibility and control) monitoring helps IT teams get that required visibility into the network. ManageEngine NetFlow Analyzer is capable of monitoring Cisco AVC statistics ( NBAR2, ART, URL monitoring, QoS Hierarchy ). We have discussed about the configuration of different AVC parameters on Cisco ASR1k and ISR G2
ServiceDesk Plus 9047 Released
Dear Users, SDP 9047 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html Issues Fixed in 9047 SD-59646 : Issue occurs in certain requests created via email, such as loss of hyperlink and loss of formatted text, which makes the description difficult to read. Please refer to the below link for the steps to install the patch. https://www.manageengine.com/products/service-desk/service-packs.html#sp Regards, Edwin Vasantha
Register for Webinar : New & upcoming features in ServiceDesk Plus - A Walkthrough
In this webinar, Prem Maheswaran, Product Specialist,ServiceDesk Plus will discuss about the less known newly introduced features in ServiceDesk Plus that can make your day-to-day operations easy and boost your ServiceDesk performance.He will also showcase upcoming features that are currently cooking with ServiceDesk Plus. Some of which he will cover include Field and form rules for enhanced automation, FOS(Fail over service) a high availability mechanism and HTML Invocation
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