Known Issues in Version 7.5
Dear Users, Please find below the link which contains the known issues in 7.5 version modulewise. We are working to resolve these issues as soon as possible and will be updating the same in this document. http://www.manageengine.com/products/service-desk/known-issues.html Kindly look into the document before reporting an issue as the problem you are facing with the product may be listed below, we will also be adding this information in the product support tab shortly. Regards, Naren
Hotfix 7016 released...!!!
Dear Customers, Hot Fix 7016 is released. The issue regarding the request and solution link in 7015 is fixed in this build Please download the Hot Fix patch from the following link http://www.manageengine.com/products/support-center/service-packs.html Here is the instructions to upgrade http://www.manageengine.com/products/support-center/faq.html#upgradeservice Regards, Vinu SupportCenter Plus
DeviceExpert 5310 Released
Hi, Thanks for your continued interest in ManageEngine DeviceExpert. We are glad to announce the availability of DeviceExpert Build 5310. Highlights of the Release: Configuration Management * SSH-based configuration retrieval support is now extended to Nortel Baystack devices. * Configuration upload is now supported for Alaxala devices. * Earlier, there were issues in creating a device group specifying more than one criteria. This has been fixed. * While taking configuration difference for Cisco
Hotfix 7505 Released
Dear Users, A hotfix to build 7500 has been released. The service pack (7505) can be downloaded from http://bonitas.adventnet.com/servicedesk/27Feb2009/AdventNet_ManageEngine_ServiceDesk_Plus_7_5_0_SP-0_5_0.ppm The new build 7505 addresses the following issues, and a enhancement. Webpages will be updated soon. Enhancements in this Service Pack 1. Refer Option for the Site. Refer default settings does not copy the default settings to every site (site base configuration), instead the default settings
Password Manager Pro 6 Released
Hi, We are glad to announce the release of Password Manager Pro 6 (build 6000). We take this opportunity to thank all our customers and users for their feedback and the continued support. Highlights of PMP 6 * Password Access Control Workflow * Two-Factor Authentication (technology partnership with RSA, The Security Division of EMC (NYSE: EMC). * Firefox 3 Plug-in * Flash 10 Support * Option to enter administrator credentials for resources / resource groups in bulk to configure password reset for
DeviceExpert 5300 Released
Hi, Thanks for your continued interest in ManageEngine DeviceExpert. We are glad to announce the availability of DeviceExpert Build 5300. Highlights of the Release: Compliance Policies * In compliance rule definition, option to specify the beginning and the end of the required configuration blocks for selective compliance check. This new feature will help check the required configuration blocks for compliance to the defined criteria. Compliance result for every single interface block will be reported
OpManager v8.0 Upgrade Pack Now Available
Hi All! We now have the Upgrade Pack ready for migrating OpManager v7 users to OpManager v8! Click here to upgrade. Special thanks to the 90+ customers who worked with us during the initial observation mode. If you face any trouble during the upgrade process, you can call us directly at +1 888 729 9500 (US toll free) or send us an email to �opmanager-support@manageengine.com� along with your contact details and we'll have you upgraded in a jiffy Note: If you have OpManager with the NetFlow plugin,
IT Consultant Partner Program for MVP / VAR / Consultants
Recently we have launched a Partner program for IT Consultants, MVP and VARs. If you are doing consulting work in Windows Networking, Active Directory and Desktop Management then this program is ideal for you. What you have to do is get the prdouct training from us and recommend our product to your clients. If any of your clients agreed to purchase our product then you will be rewared immediately. No minimum target, you will be rewared from the first deal onwards. To get more details about this program
OpManager v8.0 Now Available
Hi All, We are happy to announce the release of OpManager v8 after the many appreciative responses we received from those of you who had the chance to test-run the preview version. Below are the features that were most talked about! - Customizable dashboards with over 90 widgets out-of-the-box and a special plasma TV view that keeps rotating your favorite dashboards. - Rule-based Syslog monitoring and alerting - the NCM Plug-in to automate one's Network Change, Configuration and Compliance Management(NCCCM)
Hotfix 7504 released
Dear Users, A hotfix to build 7500 has been released. The service pack can be downloaded from http://manageengine.adventnet.com/products/service-desk/service-packs.html The new build 7504 addresses the following issues, and a enhancement. Enhancement in this Service Pack: 1.SD-14042 - Requester can reply for the conversations from the requester login. Issues fixed in this Service Pack : 1. SD-11561 - Group email id is not sent in the reply email sent from ServiceDeskPlus after first conversation
News from FacilitiesDesk
FacilitiesDesk has Released ServicePack 5500 for 5200, 5201 and 5202 New Features in this release are: 1) Grid-Layout: This is a major feature that�s going to be handy for Space Management module in several ways� o Irrespective of using AutoCAD, Grid layout feature can be utilized for understanding the space usage in each floor of the building o Grid layout is a customizable tool kind of a feature, where you can presume cubes as rooms of a floor o Resize those cubes to intuitively fit the layout
Customer Portal Options - Need Inputs
Hi All, We are in the midst of some core changes to the customer portal. Basically these changes are the ones mentioned in the roadmap document : * A completely configurable web portal including what should appear on login & what should appear after login * A simple url for the portal like for example http://server_name/portal * Configurable option for contact to close a request * Ability for contacts to search through their requests * Ability for contacts to run already created reports * Ability
Hotfix 7503 released
Hi Users, A hotfix to build 7500 has been released. The service pack can be downloaded from manageengine.adventnet.com/products/service-desk/service-packs.html The new build 7503 addresses the following issues : # SD-13974 : Unable to perform AD import / AD import stops and freezes half way. # SD-13976 : Error while saving the request form customizer and subsequently not getting saved Instructions to apply the hotfix : 1. Shut down ServiceDesk Plus Service. Take a backup using backupData.bat under
Hotfix 7502 Released
Hi Users, An update to build 7500 has been released. The service pack can be downloaded from http://manageengine.adventnet.com/products/service-desk/service-packs.html The new build 7502 addresses the following issues. * SD-13897 : After clearing the cookies, keep me signed in is not working for the manually added user. * SD-13888 : Unable to logging into servicedesk again through SSO once the user login and logout.It requires the browser to be closed and opened again. * SD-13868 : Whenever AD import
Free Windows Tools is Released !!!
We take immense pleasure to introduce the Free Windows Tools ! The first release has 3 tools: Wake on LAN Tool - It will wake (boot) up the remote computers Shutdown / Restart Tool - It will shutdown or Restart the remote computers GPO Update Tool - It will invoke the "Gpupdate" tool for the given remote computers For more details please visit http://manageengine.adventnet.com/products/desktop-central/free-windows-tools/free-windows-tools.html Please send your feedback to support@desktopcentral.com
DeviceExpert 5210 Released!
Hi, Thanks for your continued interest in ManageEngine DeviceExpert. We are glad to announce the availability of DeviceExpert Build 5210. Highlights of the Release: * Earlier, information on 'who changed' the configuration was captured only when real-time change detection was enabled. Now, the information is captured from 'configuration header' for Cisco devices. * Earlier, Power Users had the privilege to review and approve the configuration changes made by any Operator on any device. Now, 'Administrator'
Hotfix 7501 Released
Hi Users, An update to build 7500 has been released. The service pack can be downloaded from http://manageengine.adventnet.com/products/service-desk/service-packs.html The new build 7501 addresses the following issues. 1. SD-13800 : A Technician with SDAdmin permission will be able to delete himself from the system. If this happens and when no other admin is present, then it becomes a problem. This has been restricted. 2. SD-13821 : When a technician selects 'Open Requests' in the filter in list
SDP 7.5 Released
Dear Users, We are glad to announce the release of ManageEngine ServiceDesk Plus 7.5. SDP 7.5 can be downloaded from http://manageengine.adventnet.com/products/service-desk/download.html . Existing SDP customers, can move to latest 7.5 version by applying the migration pack available at http://manageengine.adventnet.com/products/service-desk/service-packs.html Existing customers, kindly note, that upgrade to 7.5 can be done only over 7022. Customers in earlier builds can move to build 7022 by applying
DeviceExpert 5200 Released!
Hi, Thanks for your continued interest in ManageEngine DeviceExpert. We are glad to announce the availability of DeviceExpert Build 5200. Highlights of the Release: * SNMP v3 Support: DeviceExpert now supports SNMP v3 for device discovery, configuration retrieval for Cisco devices and for switch-port mapping functionality. This allows leveraging the additional security measures of SNMP v3 * Enhancements have been made to the forwarded syslog messages listening feature with provision to specify the
Password Manager Pro 5.4 Released
Hi, We are glad to announce the release of Password Manager Pro 5.4 (build 5400). We take this opportunity to thank all our customers and users for their feedback and the continued support. Highlights of PMP 5.4 * Remote password synchronization for Oracle DB Server and Sybase ASE * On demand check for Password Integrity * New Resource Creation Option through Password Management API * Support for non-English characters * Use of 'sudo' for privilege escalation * Agent-based password reset for Windows
Password Manager Pro wins SC Magazine's RECOMMENDED rating
Hi, Greetings! ManageEngine Password Manager Pro has received the FIVE STAR, RECOMMENDED PRODUCT rating from SC Magazine, the world's longest running monthly publication focusing on information security. Experts from the editorial team of the magazine headed by the Technology Editor Peter Stephenson conducted independent tests on the product recently. In its November 2008 issue, the magazine has awarded PMP a 5 out of 5 star rating in all the categories - features, ease of use, performance, documentation,
SDP 7.5 Beta Registration
Users, We are coming up with the SDP 7.5 beta soon. We acknowledge that the release is getting delayed, but you can be rest assured that this time is fully utilized to enhance the product quality. Users who are interested to test and provide their valuable feedback, please register through the below URL, http://creator.zoho.com/sdpbeta/sdp-7-5-beta-registration-form/form/1/ Features in SDP 7.5 release includes... 1. Multi Site Support for Requests and Assets 2. Form customization for Requests 3.
Hotfix 7020 Released
Dear Users, Hotfix (version 7020) has been released. This hotfix can be applied over build 7000 through 7019 build. The hotfix is available at the below link. http://manageengine.adventnet.com/products/service-desk/service-packs.html http://download.adventnet.com/products/service-desk/91677414/AdventNet_ManageEngine_ServiceDesk_Plus_7_0_0_SP-0_20_0.ppm Following are the list of issues that got fixed in this 7020 hotfix. 1. SD-11584 - Request notifications sent in Asynchronous mode is reverted to
List of SDP Features for Upcoming Release - Version 7.5
Hi, Here is the link to know the features which are planned in our upcoming release.Our next milestone is Version 7.5. manageengine.adventnet.com/products/service-desk/roadmap.html Note:The features list are also subject to change if necessary. Cheers Jack
Beta Migration Pack
Here comes an update to the Migration Pack from Version 6 to Version 7. With the expected results, comments and suggestions from Customers, who helped us with the Closed beta ( a million thanks to them who helped in this process ), here comes out the beta for others to work on it in their test bed ( and not in the production setup ) Here goes the instructions for the same : 1. You can apply the beta migration pack only after to migrate to Version 6014. To download the hotfix for Version 6014, refer
DeviceExpert Build 5110 Released!
Hi, Thanks for your continued interest in ManageEngine DeviceExpert. We are glad to announce the availability of DeviceExpert Build 5110. Highlights of the release: * Support for retrieving the configurations of Netscreen firewalls through SSH or TELNET without using TFTP * Switch Port Mapper: New functionality which identifies the list of devices connected to each port of the managed switch. This eliminates the need for manually maintaining a record on port details and connected devices. * Provision
Hotfix 7019 Released
Dear Users, Hotfix (version 7019) has been released. We regret for the delay in this hotfix. This hotfix can be applied over build 7000 through 7018 build. The hotfix is available at the below link. http://manageengine.adventnet.com/products/service-desk/service-packs.html http://download.adventnet.com/products/service-desk/91677414/AdventNet_ManageEngine_ServiceDesk_Plus_7_0_0_SP-0_19_1.ppm Enhancement: 1. Product Type and Product Name can be filtered while creating a New Purchase order. Issues
Service pack available for NFA Professional Editon 7
Hi, We are happy to release NetFlow Analyzer Professional 7 (build 7002) and also the service pack to migrate to 7002. The 7002 build is available at http://manageengine.adventnet.com/products/netflow/download.html The service pack is available at http://manageengine.adventnet.com/products/netflow/service-packs.html 7002 includes the following bug fixes over 7001 1 Issue related with "seeing data point only for the last ten minutes in the graphs" has been fixed. 2 Inablility to start as a service
SC Magazine Awards FIVE STAR rating for DeviceExpert
Hi Greetings! SC Magazine, the world's longest running monthly publication focusing on information security, has awarded FIVE STAR rating for DeviceExpert 5.1 in its August, 2008 edition. Experts from the editorial team of the magazine headed by the Technology Editor Peter Stephenson conducted independent tests on the product recently. The magazine has awarded DeviceExpert 5.1 a 5 out of 5 star rating, giving credits for features, ease of use, performance, documentation, support and value for money.
PMP 5.3 Released!
Hi, We are glad to announce the release of PasswordManager Pro 5.3 (build 5300). We take this opportunity to thank all our customers and users for their feedback and the continued support. Product Website: http://www.passwordmanagerpro.com PMP 5.3 Download: manageengine.adventnet.com/products/passwordmanagerpro/download.html Highlights of PMP 5.3 * Out-of-the-box PCI DSS Compliance Reports * Option to force users to provide a reason to access passwords * Provision to display a common message in PMP
HotFix 7016 Released
Dear Users, Hotfix (version 7016) has been released. This hotfix is applicable for 7000 to 7015 builds only and is available at the below link. http://manageengine.adventnet.com/products/service-desk/service-packs.html http://download.adventnet.com/products/service-desk/91677414/AdventNet_ManageEngine_ServiceDesk_Plus_7_0_0_SP-0_16_0.ppm Enhancement: 1. Integration of enhanced Purchase Order Module. a. New Features: a) Two tax rates (Sales Tax, Additional Tax) for a single Purchase Order. b) History
DeviceExpert 5.1 Released!
Hi, Thanks for your continued interest in ManageEngine DeviceExpert. We are glad to announce the availability of DeviceExpert 5.1 (Build 5100). Highlights of the release: * Support for Firmware Upgrade & OS images transfer * SCP protocol support for configuration files transfer of Cisco devices * Support for integrating third-party identity stores & authentication mechanism - AD, LDAP & RADIUS * Advanced scripts for automatically executing a series of inter-connected commands on a device in command
Desktop Central support XP SP3 installation
Desktop Central supports Microsoft Windows XP Service Pack 3 installation through Patch Management. You can deploy the latest XP SP3 through Desktop Central. romanus MEDC Technical Support Team
PMP 5.2 Released!
Hi, We are glad to announce the release of PasswordManager Pro 5.2 (build 5200). We take this opportunity to thank all our customers and users for their feedback and the continued support. Product Website: http://www.passwordmanagerpro.com PMP 5.2 Download: http://manageengine.adventnet.com/products/passwordmanagerpro/download.html Highlights of PMP 5.2 * Support for changing the privileged passwords of remote MySQL servers and HP ProCurve devices from PMP GUI * Periodic password synchronization
Hotfix 7015 Released
Dear Users, Hotfix to upgrade to build 7015 got released. This fix can be applied over build 7000 through 7014 build and the hotfix is available at http://bonitas.adventnet.com/servicedesk/09May2008/AdventNet_ManageEngine_ServiceDesk_Plus_7_0_0_SP-0_15_0.ppm ( Links in Web pages will be updated shortly ) Instructions to apply the hotfix : 1. Shut down ServiceDesk Plus Server. Take a backup using backupData.bat under <ServiceDesk_Plus_Home>/bin folder. 2. Run the script UpdateManager.bat (UpdateManager.sh
HotFix 7014 Released
Dear Users, Hotfix to upgrade to build 7014 got released. This fix can be applied over build 7000 through 7013 build and the hotfix is available at http://bonitas.adventnet.com/servicedesk/03May2008/AdventNet_ManageEngine_ServiceDesk_Plus_7_0_0_SP-0_14_0.ppm ( Links in Web pages will be updated shortly ) Instructions to apply the hotfix : 1. Shut down ServiceDesk Plus Server. Take a backup using backupData.bat under <ServiceDesk_Plus_Home>/bin folder. 2. Run the script UpdateManager.bat (UpdateManager.sh
PMP 5.1 Released!
Hi, We are glad to announce the release of PasswordManager Pro 5.1 (build 5100). We take this opportunity to thank all our customers and users for their feedback and the continued support. Product Website: http://www.passwordmanagerpro.com PMP 5.1 Download: http://manageengine.adventnet.com/products/passwordmanagerpro/download.html Highlights of PMP 5.1 Remote password synchronization for Cisco devices, MS SQL servers *Support for changing the privileged passwords of remote Cisco devices and MS SQL
FacilitiesDesk Released Now !!!
Dear Users, Managing maintenance & move requests, keeping track on the purchase & contracts of all your assets, having comprehensive details about your facilities & properties across different locations from a single console and making decisions accordingly is no more a tough task.... We are glad to announce the release of ManageEngine� FacilitiesDesk. FacilitiesDesk is a web-based Integrated Facilities Management Software Product Website : www.facilitiesdesk.com Online Demo : demo.facilitiesdesk.com
ManageEngine Firewall Analyzer 5 Released
ManageEngine Firewall Analyzer 5 Released We are glad to announce the release of ManageEngine Firewall Analyzer 5 (GA). Download | Read More What's new in this release? New Features and Enhancements * New devices supported o 3Com o Juniper IDP o Cisco IOS * New log formats supported o i-Filter o Free BSD o Bluecoat Proxy * New reports supported for the following devices o Unused rules report for Firewall devices. o Live VPN Users Report for most VPN and VPN enabled devices. o VPN Trend Reports for
Build 7011 Released
A hotfix (version 7011) has been released. This hotfix is applicable for 7000 to 7010 builds only and is available at http://download.adventnet.com/products/service-desk/91677414/AdventNet_ManageEngine_ServiceDesk_Plus_7_0_0_SP-0_11_0.ppm The complete build can be downloaded from the URL : http://download.adventnet.com/products/service-desk/91677414/ManageEngine_ServiceDesk_Plus.exe Instructions to apply the hotfix remains the same, however the steps are given here for immediate reference. 1. Shut
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