Dear Users,

SDP 9117 has been released and can be downloaded from the URL below,

https://www.manageengine.com/products/service-desk/service-packs.html
Issues Fixed in 9117
  

   
SD-43461, SD-57898 : When user tries to edit a support group but discards the changes without saving them and then proceeds to add new support group immediately, existing support group is overwritten.
   
SD-46763 : In new request creation, cursor does not get placed in requester field form when user is Technician.
   
SD-47197, SD-47414 : Business Rule does not get executed when criteria is set as "Group is None".
   
SD-61115 : When large number of approvers are configured and the request approver accesses approval link sent to mail, an error message "Invalid Key" gets displayed .
   
SD-61137 : Unable to upload an image for E-mail signature in 'Personalize' section.
  
  

   
    

     

      Please refer to the below link for the steps to install the patch.
     
     

      

     
     

      https://www.manageengine.com/products/service-desk/service-packs.html#sp
     
    
    

     

Regards,
     
Edwin Vasantha Kumar
     
Servicedesk Plus Team