Dear Users,

SDP 9116 has been released and can be downloaded from the URL below,

https://www.manageengine.com/products/service-desk/service-packs.html

Issues fixed in 9116
  

   
SD-61054 : Directory traversal vulnerability while downloading support file from 'Support' tab.
   
SD-61460 : Able to upload/download attachments in software without necessary privileges.
   
SD-61416, SD-61200, SD-61431: Unable to save service workflow settings without configuring an approver for a stage
  
  

   
    

     

      Please refer to the below link for the steps to install the patch.
     
     

      

     
     

      https://www.manageengine.com/products/service-desk/service-packs.html#sp
     
    
    

     

Regards,
     
Edwin Vasantha Kumar
     
Servicedesk Plus Team