Hot fix 8009 released

Dear Customers,

Today we have released our hot fix 8009. Customers can download the hot fix from the below link

https://www.manageengine.com/products/support-center/service-packs.html

Please find below the upgrade instructions link

https://www.manageengine.com/products/support-center/service-packs.html#upgradeinstruction

Please find the list of features included and the issues fixed in this release

Features/Enhancements:

Sl.No
Feature ID
Description

1 13234 Support Rep Offline Notification - Option to notify Support Reps when assigned Support Rep is Offline, whenever a new reply is appended to requests. Available in Admin > Notification Rules

2 13236 In Solution List View, Browse by Topics option enhanced with a new tree-structured view

3 13256 In addition to delimeter (##), Email Conversations will be threaded in request based on Email Headers too.

Issues Fixed:
Sl.No	Issue ID	Description
1	13220	Description Editor is not showing in IE 11 version.

Regards,

Arun Kumar - Tech Support Lead
ManageEngine- SupportCenter Plus
Direct Number : + 1 408 352 9115 X 7213

Features/Enhancements:
Sl.No	Feature ID	Description
1	13234	Support Rep Offline Notification - Option to notify Support Reps when assigned Support Rep is Offline, whenever a new reply is appended to requests. Available in Admin > Notification Rules
2	13236	In Solution List View, Browse by Topics option enhanced with a new tree-structured view
3	13256	In addition to delimeter (##), Email Conversations will be threaded in request based on Email Headers too.