Dear Users,

SDP 9215 has been released and can be downloaded from the URL below,

https://www.manageengine.com/products/service-desk/service-packs.html

New feature in 9215

   

    

     

      
SDF-59858 : Option to use Multi Select field type as additional field/common additional field for Incident and Service Requests.
     
     
Issues Fixed in 9215
     

      
SD-63265: Unable to login through Mobile App (Android/iOS) using AD Authentication.
      
SD-63189: Unwanted data gets appended to the values in some additional fields under notification/reply template.
     
    
   
   

    

   
   

    

   

   

    

     

      Please refer to the below link for the steps to install the patch.
     
    
    

     

    
    

     

       

        
         

          

           https://www.manageengine.com/products/service-desk/service-packs.html#sp
          
          

           

          
         
         

          
Regards,
          
Edwin Vasantha Kumar
          
Servicedesk Plus Team