ServiceDesk Plus OnDemand Enhancements and Fixes
Dear Users, We have released an updated today with a bunch of enhancements & fixes. Kindly go through the What's New page to know about them : https://ondemand.manageengine.com/service-desk/whats-new.html Below are some of the release in the immediate pipeline : Dashboard customization & Reports enhancements for request Asset Enhancements & Credential Library Bar-code scanning of assets RTL support for locales Arabic & Hebrew Kindly do check out these enhancements and please let us know your feedback's
API
Hi, I am attempting to use the API to pull a listing of our requestors. I am receiving the error:{"operation":{"result":{"status":"Failed","message":"Invalid URL","error_code":4007}}} I am using the url: https://sdpondemand.manageengine.com/api/json/requester&scope=sdpodap&authtoken=AUTHTOKEN=f529251b703b3f17f0b198f78960dd6f&OPERATION_NAME=GET_REQUESTERS Can someone please assist me in where I am wrong? Thank you Kate
Planned maintenance of our US Data Center
Dear Customers, Earlier this year, we made a decision to set up a new US data center with greater bandwidth through upgraded WAN links, better and powerful application and storage servers with sufficient head room for future growth. In September, we tested this new US data center successfully, by switching and serving all our apps from the new facility, before we switched back to our primary data center. The test was accomplished with minimal service disruptions. Please refer to this related post.
Standart and custom variables in mail/sms templates
Good time of a day. Can I use e.g. Technician Mobile Phone number or custom field value variables in mail/sms template like i use $Title, $RequestId and other? For example: Ticket registration template Dear $RequesterName! Your ticket was added. Engineer who will solve your ticket: $Technician (Mobile phone: $TechnicianMobilePhone) Is this possible? Best regards, Alan
What's Coming Up Next in ServiceDesk Plus OnDemand !
Dear SDP OnDemand Users, The next release of ServiceDesk Plus OnDemand will contain Request Assessment features and below is the list : Request Assessment Details - Request Tab(Time Elapsed Analysis) : Request Assessment presents every minute detail about the activities within a request. Total time spent on a request, technicians/ groups assigned to requests, status of requests etc., every such detail is fully elaborated in the request assessment page. Life of Request: This table displays the total
Free cloud based ServiceDesk On Demand
Will the cloud based ServiceDesk On Demand product - standard - remain a free service for existing customers? I've read where some folks, after a year, are presented with the option of buying or moving to a different product. What assurances can you provide that the standard cloud based ServiceDesk On Demand product will remain a free service?
ServiceDesk Plus OnDemand latest release "Project Enhancements" & "Task Dependency Mapping"
Dear Users, ServiceDesk Plus OnDemand made a release for "Project Enhancements" & "Task Dependency Mapping" today September 15th 2016. Kindly check on the What's New page for more details : https://ondemand.manageengine.com/service-desk/whats-new.html The releases in the pipeline are : Request List View Enhancements RTL support for locales Arabic & Hebrew Search Enhancements Dashboard customization & Reports enhancements for request Asset Enhancements & Credential Library Bar-code scanning of assets
Features Next Release of ServiceDesk Plus OnDemand
Dear SDP OnDemand Users, The next release of ServiceDesk Plus OnDemand will be on Project Enhancements and below is the detailed features list : Project Template : Project Template supports to configure different set of fields for different type of projects. Thereby creating individual form for each project template for the most frequently used. Task Dependency with New Graphical UI (drag and drop) : Dependency mapping feature has been introduced for Requests, Problems, Changes and Projects. Look
Restrict Specific Fields from Requester View
Hi there. I am the ITSM Manager for a business that operates 200 restaurants across a couple franchises. I have been re-vamping the ticketing system in house and have moved us to the Cloud Based version of Service Desk. So far I am enjoying a lot of the features SD+ has to offer and am learning new things about the program daily. I had reached out to SD+ Support to ask this question and they answered back right away. I would like to see this feature built in to the program and believe it would
Important: Static IP Address for Mail Communication
Dear Users, ServiceDesk Plus On-Demand currently uses the following static IP addresses to send and receive mails: 74.201.84.80 74.201.152.59 74.201.154.214 165.254.168.201 We are expanding our infrastructure and will now be adding couple of more IP addresses. All customers who use their organization's mailbox to communicate with ServiceDesk Plus On-Demand through and who have configured their firewalls to allow access only to the 4 static IP address are requested to make the following changes
Planned maintenance of our US Data Center
Dear Customers, As a part of our annual infrastructure maintenance, we will be upgrading our US data center infrastructure from September 3rd 2016 to September 10th 2016. While we carry out this upgrade, SDP OnDemand service and all Zoho services will continue to be operational. We do not expect any major interruption and you should be able to continue using all services during this upgrade. We will update this forum post once the data center maintenance is complete. Meanwhile, in case you do experience
ServiceDesk Plus OnDemand latest release "Request Assessment" & Enhancements
Dear Users, ServiceDesk Plus OnDemand made a release including "Request Assessment" feature and enhancements on July 30th 2016. Kindly check on the What's New page for more details : https://ondemand.manageengine.com/service-desk/whats-new.html The releases in the next immediate pipeline are : Project enhancements Project Template Support for Additional Fields Import Microsoft Projects Project task time sheet reports Default Reports for Projects Advanced Search options (include conversations,notes,full
What's cooking? In ServiceDesk Plus OnDemand !
Dear Users, The next release of ServiceDesk Plus OnDemand will feature the below list of enhancements & fixes : Business Rule(s) for Service Request - Business Rule is now available for Service Requests as well. It will work in the same way as Business Rule for Incidents. It will be a site based setting and follow the same principle as that of Incident. There are separate lists of Business Rule for Service Request and Incident Requests. Copy Template - Copy Template option has been introduced in
ServiceDesk Plus OnDemand Enhancements and Fixes
Dear Users, ServiceDesk Plus OnDemand has released an updated today with a bunch of enhancements & fixes. Kindly go through the What's New page to know about them : https://ondemand.manageengine.com/service-desk/whats-new.html Below are some of the release in the immediate pipeline : Request enhancements Request Extended History - Time Elapsed analysis Project enhancements Project Template Support for Additional Fields Default Reports for Projects Advanced Search options (include conversations,notes,full
Service Disruptions - having troubles and you?
Service Disruptions - having troubles and you? are they any kind of trouble to access OnDemand-Service Desk (online)??
SDP Online - Wrong translation
Guys, The Dutch translation on SDP Online is wrong on a crucial part. "Kopiëren" actually means: "Copy". The button should be called "Pick up" however, because that is what it does :) "Pick up" in Dutch is "Opnemen"
ServiceDesk Plus OnDemand Enhancements and Fixes
Dear Users, ServiceDesk Plus OnDemand brings to you a bunch of enhancements & fixes in today's update. Read on to know what they are from the What's New page : https://ondemand.manageengine.com/service-desk/whats-new.html Kindly do check out these enhancements and please let us know if you have any questions. Thanks & Regards, Saravana Balaji .S ServiceDesk Plus OnDemand Team
SDP On Demand version removing technicians
Hi what is the best way to handle when a technician leaves a company ? Should we Removing the technician name completely ,or does this have some impact on the tickets he was/is working on Convert him to a normal requestor or is there some impact on existing tickets ? Thanks Rik
Planned maintenance of our Data Center: December 23rd 2015 to December 28th 2015
Dear customers, As part of our annual network maintenance, we will be upgrading our primary data center infrastructure this month. This maintenance is scheduled to run from December 23rd 2015 to December 28th 2015. As a SDP On-Demand customer, you can continue using our service during this period. We do not expect any service disruption as our service will be served from a secondary data center, while we carry out the upgrade on the primary. We will post an update on this forum once the infrastructure
Version 9 in SDP Ondemand
Hi SDP on demand is currently in version 8, do you have a date for the upgrade to version 9? Thanks Omar
Recent Service Disruptions
We have been facing an on-and-off surge in network traffic that is causing these service disruptions. It is a denial of service attack, and we are working with our service providers to mitigate it. As we work through these, we are also putting in place stronger measures so that we can withstand serious attacks in future. We sincerely apologize for these service disruptions. Our own business relies on Zoho and ManageEngine so we know how painful these disruptions can be. We want to assure you that
ServiceDesk Plus On-Demand supports 'Multi Currency'
We are happy to announce that ServiceDesk Plus On-Demand now supports multiple currencies for Purchase Orders (i.e asset procurement from different vendors). Choose frequently used currency for your organization from over 162 listed currencies. When you login or if you are already logged into ServiceDesk Plus On-Demand as an administrator, you will be prompted with a pop up to set your base currency. This pop up will have pre-filled currency symbol picked from "Self-Service Portal" for the Standard
ServiceDesk Plus On-Demand now has request trash feature
ServiceDesk Plus On-Demand now supports request trash feature which is similar to the recycle bin feature in Windows. Here are a few pointers that will help you understand this new feature: Trash can be accessed from the requests filter drop- down menu All deleted requests will be moved to trash The deleted requests will stay in the trash for 30 days after which they will be deleted permanently Requests can be recovered/deleted from the trash manually at any given point in time. Regards, ServiceDesk
Problems scanning my domains
Hello, I'm using the cloud version of Service desk Plus, I'm able to scan my domain but it do not get any information of the assets, only the names. From what point I can start to work to find out what is the problem. I validate and the server that have the probe is working fine.
Everything you needed to know about ServiceDesk Plus On-Demand!
Join us for an upcoming free webinar, where we will take you through the benefits and advantages of cloud version of ServiceDesk Plus, ITIL-compliant help desk solution from ManageEngine. Register Now In this webinar, you will: Understand what's different in ServiceDesk Plus On-Demand See a walk through of the new user interface Get answers to all the questions you had about ServicDesk Plus On-Demand Webinar schedule: Date: May 20th 2015 Time: 9 AM to 10 AM PDT | 10.30 PM to 11.30 PM IST Register
OnDemand Provisioning Tool - Incorrect Username or Password
I'm trying to setup the provisioning tool to import my AD users into our ServiceDesk account. Whenever I enter the LDAP information for our site I keep getting an error telling me either the username or password is incorrect. I have verified that I am entering the correct password and have also confirmed the LDAP settings are correct via a third-party LDAP client. We are attempting to connect via LDAPS on a non-standard port (3269). Here is a sample of the output I'm seeing in the log file. 3/18/2015
Can't sync OpManager with SDP On-Demand
I need help. I am having hard time syncing OpManager with SDP On-Demand. It's say it can't recognize my account and I made sure I typed correct user name and pass.
We're upgrading our SSL certificates for better security, are you?
With growing global IT security concerns in mind, ManageEngine ServiceDesk Plus On-Demand will be upgrading its SSL certificates from using a weak and aging SHA -1 encryption algorithm to a more secure and latest SHA -256 algorithm. It's time that you upgrade too. What is SSL Certificate and SHA ? SSL Certificate (Secure Sockets Layer) is a certificate presented to the browser by a website which encrypts your connection and verifies if you have connected to the right website.
Scheduled Maintenance on 29 Aug, 2014
We are upgrading our primary datacenter infrastructure. This will happen on 29 Aug, 2014 from 18:30 to 20:30, PDT. (check for your corresponding time zone here). During the maintenance period, we plan to route the traffic through our secondary datacenter. There may be intermittent connection issues while accessing Zoho's services including ServiceDesk Plus On-Demand during this maintenance period. We will keep you updated of this planned maintenance window in this forum thread, as well as from
Redirecting to choose edition
Hi all, I setup and configured an on-demand account to evaluate the ServiceDesk Plus Help Desk yesterday. Everything seems working fine. Today, it keeps redirecting me to choose Edition. Does anyone experience this before? I am worried that if this solution is applied for my company, it just suddenly stopped without notification or anything and affects my customer supports. Please share your experience and guidance. I am new to this. Thanks in advance.
We’re ending support for Internet Explorer 8
The Internet, browsers, devices and apps all evolve and ServiceDesk Plus is no exception.As ServiceDesk Plus On-Demand evolves with the new UI release in the next few weeks, we have decided to discontinue support for Internet Explorer 8. In order that we continue focusing on offering a modern user experience for our customers, it is imperative that we move on to support newer technologies that legacy browsers do not support. With the GA of the new UI within the next few weeks, we will stop fixing
Scheduled maintenance on Saturday, 22 March 2014, 20:00 to 21:00 PDT
We plan to do some infrastructure tests in our datacenter at the aforesaid time. We expect connections to be intermittent during this period, and accessing ServiceDesk Plus On-Demand may be slow. We will update this thread once the testing starts/ends. You can check your local time for this scheduled maintenance window here -http://www.timeanddate.com/worldclock/fixedtime.html?iso=20140322T20&p1=224&ah=1.
Android App for ServiceDesk Plus On-Demand
We are happy to announce the availability of the native Android App for ServiceDesk Plus On-Demand. You can download the app at https://play.google.com/store/apps/details?id=com.manageengine.sdp.ondemand With the new app, your technicians can access your IT ServiceDesk on the go using their Android Mobile Phones helping them create, update and resolve tickets anytime from anywhere. Not only that, technicians can also mark time spent entries on tickets, add notes, reply to end users from within tickets
Scheduled Network Maintenance
We are planning network maintenance adding more ISPs for enhanced network redundancy at our primary data center on Tuesday, December 24, 2013, between 6 PM PST (US) and 11:45 PM PST (US). These timings are tentative for now and we will confirm the exact times in a few days from now. Access to the service may be intermittent, only during the switching period. At other times, you will have full access to the application. We request you to white list all the below IP addresses in the allowed list of
We’re ending support for Internet Explorer 7
For ServiceDesk Plus On-Demand to offer an experience better than traditional software, we need to exploit new capabilities offered by modern browsers. The Web is ever changing and old technologies can become a drag on our quest to keep the application fresh and young. Internet Explorer 7 is a seven year old browser that has outlived its usefulness. Most of our users have upgraded and we see IE7 usage dwindled. Beginning Dec 1st 2013, we will discontinue support for the IE7 browser. You may have
Infrastructure Upgrade
We are planning an infrastructure upgrade for our primary datacenter on Saturday, Aug 31, 2013, between 7 AM PST (US) and 10 PM PST ( US). During the upgrade process access to ServiceDesk Plus On-Demand may be intermittent and we apologize for any inconvenience. Otherwise, we expect things to be normal, as ServiceDesk Plus On-Demand will get served from our secondary data center during the specified time period. We request you to whitelist all the below IP addresses in the allowed list of your firewall
Important: Static IP Address for Mail Communication
Dear Users ServiceDesk Plus On-Demand currently uses the static IP address 72.5.230.65 to send and receive mails. We are now adding another IP to the existing one. All customers who use their organization's mailbox to communicate with ServiceDesk Plus On-Demand through and who have configured their firewalls to allow access only to the static IP address are requested to make the following changes to your fire wall configuration. Please allow the new IP address: 74.201.84.80 in your firewalls IN ADDTION
Organization Logo Changes
As a step further in helping you to ease the customization of ServiceDesk Plus On-Demand for your organization we have now provided the capability to specify your organization logo in one single place and include that in the invitation emails sent out to users. Going forward, you will be able to upload/change custom images (logos, etc.) only in the’ Organization Details’ section under Admin. This image will be used in the Portal, Headers, Purchase Orders, Reports and the Invitation emails. Please
Release Updates - ServiceDesk Plus On-Demand June 2013
We have rolled out a few updates to ServiceDesk Plus On-Demand today that include the following: 1. Email CC option for Incident and Service Request templates : You can now include specific people to be copied for auto communication on creation/resolution/closure for an incident or service request. 2. Survey Score and Overall Rating (%) included in Survey list view and in Reports 3. Lease Start and Lease Expiry fields have been included in Reports. 4. It is now possible
Service Catalog Release Announcement
We are happy to announce the release of the Service Catalog functionality in ServiceDesk Plus On-Demand. We earlier notified about the release here . For the actual release details, please refer to our What's New Page . The Service Catalog in ServiceDesk Plus On-Demand helps you to Define and Portray IT Services to End Users Control Access to IT Services by User Groups Define Automation Workflows ( Approvals, SLAs and Tasks) for Service Requests Report Extensively on Service Requests You can
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