Good time of a day.

Can I use e.g. Technician Mobile Phone number or custom field value variables in mail/sms template like i use $Title, $RequestId and other?

For example:

Ticket registration template

Dear $RequesterName!

Your ticket was added.

Engineer who will solve your ticket: $Technician (Mobile phone: $TechnicianMobilePhone)

Is this possible?

Best regards, Alan