Important: Static IP Address for Mail Communication

Dear Users,

ServiceDesk Plus On-Demand currently uses the following static IP addresses to send and receive mails:

74.201.84.80

74.201.152.59

74.201.154.214

165.254.168.201

We are expanding our infrastructure and will now be adding couple of more IP addresses. All customers who use their organization's mailbox to communicate with ServiceDesk Plus On-Demand through and who have configured their firewalls to allow access only to the 4 static IP address are requested to make the following changes to your firewall configuration.

Please add the 2 new IP addresses given below, thereby allowing a total of 6 IP addresses:

216.52.72.54
165.254.172.54

In your firewalls in addition to the existing 4 IP addresses the above 2 should be added for mail fetching and sending to work correctly. Your firewalls should now allow all the 6 mentioned IP addresses.

Please ensure that this configuration is completed before our Planned maintanence which is scheduled from September 3rd to September 10th so that email communication with ServiceDesk Plus On-Demand continues uninterrupted.

Kindly contact sdp-ondemand-support@manageengine.com for any clarification.

Thanks

SDP On-Demand Support Team