As a step further in helping you to ease the customization of ServiceDesk Plus On-Demand for your organization we have now provided the capability to specify your organization logo in one single place and include that in the invitation emails sent out to users.

Going forward, you will be able to upload/change custom images (logos, etc.) only in the’ Organization Details’ section under Admin. This image will be used in the Portal, Headers, Purchase Orders, Reports and the Invitation emails. Please note that only the Organization Admin(who has User Management permission) can upload/change custom images in the application.

For existing customers,

•  If you have your own custom image uploaded in the Organization Details already and have checked the ‘Show & Use this Image’ box already, this image will be uploaded under the Custom Image and used as the organization logo. If you have uploaded any custom image in the Self Service Portal Settings, that will be ignored.
• If you have your own custom image uploaded in the Self Service Portal Settings already and have the ‘Use Custom Image’ option selected, the custom image will be used as the organization logo. This is in cases where you have not uploaded any custom image in the Organization Details or have uploaded a custom image but not checked the ‘Show & Use this Image’ box.

For any clarification, please contact sdp-ondemand-support@manageengine.com

Thanks

ServiceDesk Plus On-Demand Customer Support